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Community Healthlink Program Director in Worcester, Massachusetts

Come join a friendly and inclusive team that provides quality care! Community Healthlink (CHL) recognizes the power of a diverse community and seeks applications from individuals with varied experiences, perspectives, and backgrounds. Community Healthlink (CHL) is looking for a Full-Time (37.5 hrs/wk) Program Director for Families and Communities Together in Worcester MA.

Families and Communities Together (FCT) seeks to build on family strengths and available support systems to help children with serious emotional disturbance remain in or return to their communities. FCT staff works with the family, child, appropriate state agencies and school staff to develop strategies that help improve child and family functioning.

  • Provide essential leadership in the creation and maintenance of a positive and collaborative working environment where all FCT employees and enrolled youth and their families feel welcome, supported, and comfortable.

  • Oversee day to day operation of the FCT program, including the ICC and Family Support & Training (FS&T) activities, and ensures the CSA services follow all contractual, licensing and agency policies and procedures.

  • Provide direct administrative and clinical supervision to the FP Manager and the ICC Supervisor to assist and coach them in their supervision of the FCT FPs and ICCs.

  • Through direct supervision or under the supervision of a member of the FCT program leadership, ensure administrative support staff receive direct and regular supervision, coaching, and training.

  • Convene regular administrative staff meetings to address issues of morale, work environment, policies, and procedures.

  • Identify ongoing training needs for the FCT staff, and work with the Senior Director of Children's Community Based Services and FCT leadership to meet these needs.

  • Assist in the recruitment, orientation, and training of new FCT staffing (ICCs. FPs, administrative support staff).

  • With assistance from and partnership with the FP Program Manager, provide oversight of the FCT Family Partner Supervisor and Family Partners.

  • Receive complaints or concerns from enrolled families, providers, state agency representatives, or anyone who expresses concern about the ICC process and works with the FP Manager to remedy such issues.

  • Partner with the Senior Director of Children's Community Based Services with refinement and development of FCT policies and procedures.

  • Participate as appropriate in all management meetings, training, evaluation/research, supervision, quality management, and related activities as may be directed by the Senior Director of Children's Community Based Services.

  • Represent the FCT program along with the FP Program Manager at local System of Care meetings, statewide CSA meetings, and other local and state meetings as needed and directed by the Director of Children's Community Based Services.

  • Follow all policies and procedures of the agency.

  • Provide administrative after-hours/on-call coverage to the ICCs (and FPs, as needed), and oversee the scheduling ICCs for the ICC on-call schedule/coverage for FCT enrolled youth and their families.

  • Work assigned hours, which may include some weekend and evening hours.

  • Perform other duties as required and necessary.

  • Encourage and support diverse views and approaches, demonstrate Standards of Respect, and contribute to creating and maintaining an environment of professionalism, respect, tolerance, civility and acceptance toward all employees, patients and visitors.

  • Minimum of 2 years of previous supervisory experience in the family/child serving human services system.

  • Master’s degree (or above) in psychology, counseling, or social work or related human services field.

  • Independently licensed in Social Work or Counseling (LICSW, LMHC, LMFT).

  • Previous knowledge and/or experience with the CBHI system of care, including knowledge of the Wraparound model.

  • Demonstrated record of successful engagement and formation of positive, functional working relationships with youth and their families.

  • Demonstrated record of successful engagement and collaboration with colleagues in the family/child serving human services system including but not limited to clinical providers, primarily care providers, case managers, school personnel, and/or state agency representatives.

  • Has a valid driver's license, access to reliable transportation, and proof of auto insurance.

  • All candidates will be subject to a CORI review as outlined in the regulations set by the Massachusetts Executive Office of Health and Human Services. For more information, click


Community Healthlink is an Affirmative Action/ Equal Opportunity Employer. We do not discriminate in employment and personnel practices on the basis of race, sex, gender identity, age, ancestry, disability, religion, national origin, marital status, sexual preference, political affiliation or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.

If applicable, Community Healthlink shall also abide by the requirements of 41 CFR 60-300.5(a) and 41 CFR 60-741.5(a). These regulations prohibit discrimination against qualified protected veterans and qualified individuals on the basis of disability. These regulations require affirmative action by Community Healthlink to employ and advance in employment qualified protected veterans and individuals with disabilities.

PCN#: 7006

Street: 335 Chandler