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Community Healthlink ICC Program Director in Worcester, Massachusetts

Come join a friendly and diverse clinical team that provides quality care! Community Healthlink (CHL) is looking for a Full-Time (37.5 hrs/wk) ICC Program Director in Worcester MA.

Families and Communities Together (FCT) seeks to build on family strengths and available support systems to help children with serious emotional disturbance remain in or return to their communities. FCT staff works with the family, child, appropriate state agencies and school staff to develop strategies that help improve child and family functioning.


Compensation based on education and related work experience, licensure and other qualifications

Health and Dental insurance (available upon starting)

Generous paid sick, personal, holiday, and vacation time

CEU benefits

Life and Disability insurance

401k with agency contribution

Wellness activity discounts

Work related travel reimbursement

Weekly clinical supervision to meet clinical licensing requirements

  • Provides essential leadership in the creation and maintenance of a positive and collaborative working environment where all FCT employees and enrolled youth and their families feel welcome, supported, and comfortable.

  • Oversees day to day operation of all ICC activities in the CSA and ensures all ICC services are in compliance with all contractual, licensing and agency policies and procedures.

  • Provide direct administrative and clinical supervision for ICC Supervisors to assist and coach them in their supervision of the FCT Care Coordinators.

  • With assistance and input from the Peer to Peer Support Director, provide direct administrative supervision to any administrative support staff assigned to the FCT.

  • In full and equal partnership with the Peer to Peer Support Director, convene regular administrative staff meetings to address issues of morale, work environment, policies, and procedures.

  • Identify ongoing training needs for the FCT staff, and work with the Peer to Peer Support Director and FCT Director to meet these needs.

  • Assist in the recruitment, orientation, and training of new FCT staff.

  • Assist with the oversight of the FCT Family Partner Supervisors as defined by the FCT Director and FCT Peer to Peer Support Director.

  • Receive complaints or concerns from enrolled families, providers, state agency representatives, or anyone who expresses concern about the ICC process and works with the FCT Director and Peer to Peer Support Director to remedy such issues.

  • Assist the FCT Director and FCT Peer to Peer Support Director with refinement and development of FCT policies and procedures.

  • Participates as appropriate in all management meetings, training, evaluation/research, supervision, quality management, and related activities as may be directed by the FCT Director.

  • Represents the FCT along with the Peer to Peer Support Director at local System of Care meetings, state wide FCT meetings, and other local and state meetings as needed and directed by the FCT Director.

  • Follow all policies and procedures of the agency.

  • Provide Intensive Care Coordination to enrolled youth and their families as determined by the FCT Director.

  • Carries an after-hours pager and provides telephonic and, at times, face to face after hours support to youth and families.

  • Work assigned hours, which may include some weekend and evening hours.

  • Perform other duties as required and necessary.

  • Encourages and supports diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, respect, tolerance, civility and acceptance toward all employees, patients and visitors.

  • Masters degree (or above) in psychology, counseling, or social work or related human services field with independent clinical licensure (i.e. LICSW, LMHC).

  • Previous supervisory experience in the family/child serving human services system.

  • Previous experience with the Wraparound Process as described by the Children's Behavioral Health Initiative and/or the National Wraparound Initiative

  • Demonstrated record of successful engagement and formation of positive, functional working relationships with youth and their families.

  • Demonstrated record of successful engagement and collaboration with colleagues in the family/child serving human services system including but not limited to clinical providers, primarily care providers, case managers, school personnel, and/or state agency representatives.

  • Has a valid driver's license, access to reliable transportation, and proof of auto insurance

  • Must be able to pass a CORI background check

Community Healthlink is an Affirmative Action/ Equal Opportunity Employer. We do not discriminate in employment and personnel practices on the basis of race, sex, gender identity, age, ancestry, disability, religion, national origin, marital status, sexual preference, political affiliation or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.

If applicable, Community Healthlink shall also abide by the requirements of 41 CFR 60-300.5(a) and 41 CFR 60-741.5(a). These regulations prohibit discrimination against qualified protected veterans and qualified individuals on the basis of disability. These regulations require affirmative action by Community Healthlink to employ and advance in employment qualified protected veterans and individuals with disabilities.

PCN#: 7006

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Street: 335 Belmont St