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Ethos Veterinary Health Senior Director of Urgent Care Services in Woburn, Massachusetts

Ethos Veterinary Health is looking to bring on a Senior Director of Urgent Care Services to build and grow our Urgent Care division.

The Senior Director of Urgent Care Services will be responsible for the strategic lifecycle of our urgent care centers, from conception through opening, by leading our corporate groups through the successful opening of our centers across the country.


  • Drive the business-planning process across cross-functional teams of Ethos leaders

  • Analyze consumer needs, current market trends, and potential partnerships with a focus on ROI and a build vs. buy perspective

  • Assess current competitor offerings, seeking opportunities for differentiation in local markets throughout the country

  • Research and strategize appropriate go to-market plans for service offerings in competitive markets

  • Analyze service requirements and develop appropriate programs to successfully ensure delivery

  • Develop, implement, and maintain go-live timelines across multiple departments and functions

  • Drive the execution of all lifecycle processes for services, including market research and viability, competitive analysis, planning, positioning, roadmap development, requirements development, and launch feasibility

  • Translate strategy into detailed requirements for prototype construction and final development by partnering with cross-functional teams

  • Create strategy documents that describe business cases, high-level use cases, technical requirements, revenue, and ROI

  • Collaborate closely with workstream leaders on the development, QA, and launch of new Urgent Care facilities with balance of resources to ensure success for the entire organization

  • Develop business positioning and messaging that differentiates Ethos Urgent Care and its service offerings across primary market segments

    To be successful in this role, the Senior Director will have:

  • Achieved a bachelor’s degree or 10 plus years of progressive leadership experience

  • Worked 5 plus years’ building businesses from idea through go-live

  • Experience in dynamic management roles focused on business growth

  • Proven experience overseeing all elements of the business lifecycle

  • Successful experience leading enterprise projects through multiple cross-functional teams

  • Previous experience delivering finely tuned business marketing strategies

  • Exceptional writing and editing skills combined with strong presentation and public speaking skills

  • Be able to travel national on an as needed basis which may amount to 50% or more travel (Monday through Friday travel only, no weekends)

    Benefits of Working at Ethos: Full-time Benefits are: Comprehensive Medical (effective on Day 1), Dental, 401k Retirement Savings Plan, Flexible Spending Plans, Veterinary Services Benefits, Continuing Education Benefits and Paid Vacation.

    The Organization: Urgent Care by Ethos is part of the Ethos Veterinary Health ( network of hospitals, providing our staff the opportunity to be part of a larger network, but still maintain our distinctive identity.

    Ethos is an Equal Opportunity Employer.  Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.  All employment is decided on the basis of qualifications, competence, merit, and business need.

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