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American Tower Landlord Relations Specialist in Woburn, Massachusetts

COVID-19 vaccination will be required for this position subject to legally valid exemptions.

The Team

We are seeking a Landlord Relations Specialist to join American Tower’s U.S. Tower division’s Land Management team within the Finance organization. The Land Management team ensures the Company’s U.S. assets are protected and ensures customers have positive experiences with American Tower. Day to day you will f ield and resolve general inquiries from landlords while maintaining high levels of customer service. As a Landlord Relations Specialist you will partner cross-functionally to ensure landlords’ inquiries are answered and/or routed to the appropriate internal team(s) for processing.

What You Can Offer Us

  • Answer calls and address within one business day any landlord inquiry, while providing high-quality customer service throughout issue resolution, close out, and follow up.

  • Review and address general requests from landlords. Manage multiple issues simultaneously.

  • Develop long term, mutually beneficial relationships with landlords.

  • Collaborate with internal teams to ensure interactions with landlords maximize the Company’s financial interest and improve landlord relations.

  • Provide copies of lease agreements and rent checks to landlords when requested.

  • Maintain the Landlord Relationship Management database with contact, owner, and issue information.

  • Other duties as assigned.

What You Need to Succeed

  • Bachelor’s degree or equivalent work experience required.

  • Between 1–3 years of direct customer service experience required.

  • Telecommunications industry experience preferred.

  • Experience interpreting legal documents, including real estate leases and contracts, preferred.

  • Administrative experience in an office environment strongly preferred.

  • Strong computer skills, including Microsoft Office, required.

  • Strong written and oral communication skills, including the ability to present ideas and suggestions clearly and effectively.

  • Ability to work with different functional groups and levels of employees to effectively and professionally achieve results.

  • Strong organizational skills; ability to accomplish multiple tasks within the agreed upon timeframes through effective prioritization of duties and functions in a fast-paced environment.

American Tower is proud to be an equal opportunity employer and will not discriminate against an applicant or employee based on age, sex, sexual orientation, gender identity, race, color, creed, religion, national origin or ancestry, citizenship, marital status, familial status, disability, military or veteran status, genetic information, pregnancy, or any other characteristic protected under applicable law.

American Tower (the “Company”) is an equal opportunity employer and is committed to a diverse workforce. The Company is committed to a policy of equal employment and will not discriminate against an applicant or associate based on his or her age, sex, sexual orientation, gender identity, race, color, creed, religion, national origin or ancestry, citizenship, marital status, familial status, physical or mental disability, handicap, military or veteran status, genetic information, pregnancy or any other category protected under federal, state or local law, regulation or ordinance.

To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans’ Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process can contact us at (617) 587-7911 for assistance.

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