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C.H. Robinson Account Manager in Woburn, Massachusetts

As an Account Manager on our Global Forwarding team, you will be a trusted logistics advisor to companies around the world, providing transportation solutions to support their supply chain needs. With a comprehensive portfolio of logistics services, a global technology platform, and the support of a broad network of supply chain experts, you will have the tools and resources you need to help your customers optimize their supply chain. You will proactively reach out to key stakeholders within your customers’ organizations, identify and sell innovative solutions and services to drive continuous improvement and help our customers work smarter. You will solve challenging customer issues and provide an overall exceptional customer experience.

We are looking for a driven, forward-thinking individual who will manage a select group of accounts, build strong relationships, and establishing your credibility as a trusted advisor. You will be empowered to manage and grow existing accounts by bringing forth new services or modes and/or expanding on existing services offered, with a focus on increasing efficiency, adding value and maximizing profitability through the account’s supply chain.

Responsibilities:

Customer Relationship Management

  • Develop a deep understanding of customer’s current business, industry and supply chain

  • Stay abreast of customer’s current requirements and anticipate future needs

  • Forms relationships at varying levels and functions within the customer’s organization

  • Create effective solutions that will bring lasting value to the customer and C.H. Robinson

  • Conduct business reviews to identify ways to improve service and expand the business

Business Management

  • Drive account profitably through effective management of sales plan execution, supplier relationship management, A/R and A/P, claims, etc.

  • Apply financial analysis to evaluate strategic choices and identify trends, threats and opportunities

  • Negotiate beyond price and create profitable agreements between customer and C.H. Robinson

Sales Management

  • Identify opportunities to leverage C.H. Robinson’s full menu of services

  • Accurately forecast demand to the carrier and/or sourcing groups in order to plan capacity and supply

  • Stay abreast of competition and industry trends that may impact C.H. Robinson’s value proposition to the customer

  • Ensure execution of annual sales plan for account

Strategic Planning

  • Facilitate all aspects of the annual business planning process for account to include budget, business plan creation, scorecards and plan adjustments

  • Project necessary resources to efficiently manage overall business

  • Effectively manage and plan time to ensure both tactical and strategic opportunities are realized

  • Identify innovating, targeted solutions to satisfy customer’s short-term needs and long-term direction

Operations Management

  • Create thorough implementation plans, including account responsibilities, resource requirements, timeframes, and contingency plans

  • Effectively manage multiple demands and competing priorities to ensure account goals are achieved

  • Oversee daily operational activities and provide escalated support as necessary

  • Develop, communicate and implement SOPs as needed for customer specific requirements

Communication

  • Keep others in own organization well informed of account activities

  • Initiate regular and timely communication with customer contacts that focuses on both tactical and strategic issues

  • Conduct presentations as needed within the customer organization as well as own organization

Required Qualifications:

  • High school diploma or GED

  • Minimum 1 years of sales or account management experience

  • Minimum 1 year of freight forwarding experience

Preferred Qualifications:

  • Bachelor’s degree/Degree level education

  • Strong orientation towards growth, sales relationship building, negotiation, and financial acumen, developing long-term relationships with customers

  • Ability to develop a thorough understanding of C.H. Robinson’s service portfolio, business strategies and technology systems

  • Excellent communication, presentation skills and the ability to negotiate at all levels

  • Ability to work under pressure

  • Proficient in Microsoft Office Suite of programs

  • Ability to multi-task, prioritize, and manage time effectively

  • Ability to build strong customer relationships

  • Ability to work in a team environment, while also delivering independent results

  • Strong ability to persuade, motivate, and influence others

  • Self-driven, results - orientated individual with a positive outlook and clear focus on high quality and business profitability

  • Working experience in a matrix organization

  • Values a diverse and inclusive work environment

Equal Opportunity and Affirmative Action Employer

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Affirmative Action Employer/EOE/M/F/Disabled/Veteran

Benefits

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

  • Two medical plans (including a High Deductible Health Plan)

  • Prescription drug coverage

  • Enhanced Fertility benefits

  • Flexible Spending Accounts

  • Health Savings Account (including employer contribution)

  • Dental and Vision

  • Basic and Supplemental Life Insurance

  • Short-Term and Long-Term Disability

  • Paid and floating holidays

  • Paid time off (PTO)

  • Paid parental leave

  • Paid time off to volunteer in your community

  • Charitable Giving Match Program

  • 401(k) with 6% company matching

  • Employee Stock Purchase Plan

  • Plus a broad range of career development, networking, and team-building opportunities

Dig in to our full list of benefits on OUR CULTURE (https://jobs.chrobinson.com/culture) page.

Why Do You Belong at C.H. Robinson?

Standing out among the world’s largest logistics platforms, C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. For 100+ years, our global suite of services has innovated trade to seamlessly deliver the products and goods that drive the world’s economy. With 19 million shipments annually for 105,000 customers, our people and technology literally move the world.

As a FORTUNE 200 company, FORTUNE has also named C.H. Robinson one of the World’s Most Admired Companies 2021. Headquartered in Eden Prairie, Minnesota, we are proud to be recognized as one of LinkedIn’s Top Companies in Minneapolis-St. Paul 2021. And we’re not stopping there… Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world.

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