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Citizens Bank Marketing Strategy - Agile Pod Lead in Westwood, Massachusetts


An Agile Pod Leader collaborates with business, digital, and analytics partners to prioritize, enhance, and deliver marketing offers from ideation through production in Agile development, ensuring key outcomes and goals are met. The individual in this role will define, develop, and lead the implementation of rapid test and learn marketing activities to deliver on business and customer needs. An Agile Pod Leader will be responsible for leading an agile mindset across teams to drive the continued transformation from a project-based organization to one focused on maximizing the value of the customer experience.

The Student Lending Agile Pod Lead will combine strategy, thought leadership, collaboration, influence, and execution to identify innovative strategies to engage and deepen with new and existing customers. This is a highly visible strategic role with interaction across multiple teams and leaders across the bank. This individual will deliver a simple and innovative acquisition and deepening marketing testing plan and experience that acts as a vector of customer growth.

Primary Responsibilities

  • Develop strategic and tactical testing plans to meet key outcomes and goals established for the Student Lending Marketing pod

  • Marketing channels should be primarily focused in digital – EM, website, social, mobile/OLB, etc), but may include other tactics, as determined appropriate

  • Key partners include Growth Strategy, line of business stakeholders, Greenhouse (internal creative agency), external vendors & agencies, Brand & Advertising, Marketing Data & Analytics Squad, Marketing Operations (COE), Legal/Compliance, and Digital SMEs

  • Ideate innovative ways to grow business through digital strategies and various touchpoints to attract new and deepen existing relationships

  • Oversee the transition from strategy to implementation following an agile and results-driven culture

  • From roadmap to releases and sprints and from epics to stories, validating development along the way

  • Work with partners and stakeholders to continuously prioritize and refine the backlog using quantitative and qualitative techniques to ensure more valuable work is delivered first

  • Facilitate release planning with stakeholders, lead sprint reviews, hold daily standups, and other common Agile ceremonies

  • Budget and Expense Management – Provide timely and accurate cost estimates for approved marketing activities. Ensure all approved spend is accurately tracked and reported in compliance with Finance calendar.


Required Skills/Experience:

  • Excellent interpersonal and communication skills to develop and nurture relationships, influence key stakeholders, and resolve conflicts independently to mutually agreeable solutions

  • Strong prioritization skills and ability to quickly re-prioritize in a dynamic environment

  • Track record of developing creative solutions and strategies to complex problems

  • Self-starter with strong attention to detail, high sense of urgency and ability to work on multiple projects under pressure and meet deadlines

  • Computer proficiency, including MS Office (specifically Power Point and Excel)

    Preferred Skills/Experience:

  • Familiarity with Agile methodology a plus

  • Experience with new product/program launches and development of go-to-market launch plans

  • Experience in financial services and/or a large corporation

  • Experience with MRM systems a plus


  • Bachelor's degree in business administration, marketing, communications, or a related field

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer/Disabled/Veteran

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.