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Johnson Controls Product Operations Manager in Westford, Massachusetts

Product Operations Manager

United States of America, Massachusetts, Westford

Sales & Marketing

Requisition # WD30124951243

Post Date Nov 18, 2021

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What you will doThe Product Manager at Johnson Controls located in Westford, MA, will have responsibility for development and management of Fire Alarm Control Unit (FACU) products and related life safety accessories sold in the UL/ULC markets including North America, Canada, Middle East, Latin America, and Asia. Key activities will include assessing the current portfolio of products available internally and externally and then identifying the requirements for development of future product line additions. The solution development will include connectivity with our existing detection systems, and the JCI cloud interface for enhanced analytics and reporting.The Product Manager will work directly for the Global Senior Product Manager and they will identify and lead development of solutions including but not limited to panels, initiating or notification devices, mechanical enclosures, remote PC workstations and annunciators, suppression products, and software/firmware. They will contribute to the product roadmaps and prioritization discussions concerning the NPI projects to support this development effort. They will provide leadership to other business functions as it relates to defining and managing market research, business development support, new product development programs and obsolescence, cost-out/value-engineering initiatives, new technology/research programs, product line pricing and structuring channels to market. They will also participate in identifying and supporting various channels to market. Significant cross-functional interaction and project management is required across the organization with sales, engineering, manufacturing, sourcing and other functions.The Product Manager will work with cross functional counterparts to define product requirements and complete the activities outlined by the Product development / New Product Introduction process. They will partner with marketing communications to define the go-to-market strategy, helping them understand the product positioning, key benefits, and target customer. They will serve as the internal and external evangelist for their product offering, occasionally working with the sales channel and key customers.How you will do it

  • Support the Senior Product Manager in all aspects of product management activities with focus on the Simplex and Autocall brands as well as supporting development of any future offering under other brands.

  • Assist in the management of the entire product line life cycle from strategic planning to launch activities for those markets and sales channels where the products are sold.

  • Articulate product features, benefits, and value proposition.

  • Determine end-of-life timing for established products and execute product discontinuation.

  • Provide input on market requirements for current and future products by conducting market and competitive analysis reports.

  • Ensure all related documentation requirements for the development process is accurate and complete.

  • Update ERP system information relating to product price and life cycle data.

  • Analyze competitive products and develop SWOT matrices.

  • Generate miscellaneous reports and product sales / customer analysis by channel as required.

  • Presenting to senior leadership team on product development projects.

    What we look forRequired

  • Bachelor’s Degree with 7-10 years of related experience within one of the following roles: Engineering, Project Manager, System Designer, Product Developer, Technical Sales or Business Development.

  • Strong experience soliciting Voice of the Customer in order to extract key requirements to serve as the foundation for development of the new product portfolio.

  • Strong financial experience, general business acumen and budget management experience.

  • Proficient understanding of MS Excel for data trend analysis activities.

  • Interest in participating and actively contributing to industry technical committees and forums such as NFPA.

  • Understanding or experience working in a highly regulated environment.


  • NICET Certification.

  • Knowledgeable in fire detection technology.

  • Computer Science or Engineering degree or related work experiences.

  • Experience in new product development and working with engineering teams to develop new products.

    Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please viewEEO is the Law.If you are an individual with a disability and you require an accommodation during the application process, please