Massachusetts Creative Jobs

MassHire Job Quest Logo

Job Information

Gandara Mental Health Center SUD Program Director – TSS Esperanza in Westfield, Massachusetts

SUD Program Director – TSS Esperanza

Under the direction of the Senior Director and within established Gándara Center policies and procedures, the Program Director provides leadership for the treatment team at the program, establishing open communication, support, and accountability among workers and consumers. The Program Director will manage the day-to-day operations of the program which is designed to empower residents with the skills needed to achieve lasting recovery, is accountable to the Senior Director, who is responsible for providing supervision and training, will actively promote the philosophy of Gándara Center Rehabilitation and Supportive Services program, and maintains a high level of commitment to the programs.


  • Responsible for the quality and quantity of all services provided by the program.

  • Provides direct support, training, and supervision to staff.

  • Oversees the supervision and training of all program staff.

  • Hires terminates, promotes, evaluates, and disciplines staff as needed.

  • Manages clients’ clinical services; overall management of treatment planning process.

  • Assures adherence to program treatment philosophy.

  • Acts as the principal referral contact for prospective clients, including overseeing referral requests, arranging for evaluative interviews and admission intakes, maintaining a log of all referral activities, as well as establishing and maintaining relations with all prospective referral sources.

  • Develops accountability systems for staff and clients.

  • Delivers services to any client in the program in the event that the assigned staff is unavailable.

  • Screens all referrals to the program for appropriateness.

  • Oversees and/or conducts client interviews and selection processes.

  • Responsible for competent and complete shift coverage.

  • Ensures orientation is conducted with all new personnel on program operation, procedures, and practices, and that all new employees attend New Employee Orientation.

  • Monitors case management as it relates to quality assurance.

  • Reviews and approves schedules for all house management issues, as well as for kitchen and maintenance personnel.

  • Regularly evaluates clinical services in the program and makes recommendations for revision to the Senior Director.

  • Prepares and submits monthly client attendance reports with accuracy and in a timely manner.

  • Provides direct care to all clients assigned to the program when necessary.

  • Promotes client’s empowerment with participation in activities, groups, peer support, and advocacy process, and through the encouragement of members’ independence.

  • Develops strong supportive relationships with consumers.

  • Provides crisis intervention.

  • Provides for client care and safety, and adheres to all safety measures.

  • Acts as a client advocate.

  • Adheres to program and agency policies and procedures.

  • Helps facilitate the client’s participation in the daily activities of the program (i.e., socialization groups, recreational groups, psycho-education, and any other group in which the client participates).

  • Assists members in planning, implementing and leading scheduled activities

  • Other duties as assigned by the Senior Director of Substance Use and Recovery Services

    Program and Staff Development Services

  • Assists in annual program planning and report writing as it relates to the program.

  • Assists in the monitoring of personal effectiveness in implementing job functions.

  • Plans and oversees effective administration of the program, which includes but is not limited to, developing written procedures for the program, program monitoring, and program evaluation.

  • Prepares and reviews public relations information as it pertains to the programs.

  • Coordinates and partakes in SHA Quality Assurance Review.

  • Represents Agency in a professional manner.

  • Conducts long-term planning of the program’s goals and objectives.

  • Develops systems to assure that all services are effectively delivered.

  • Develops systems to monitor the quality of all program activities.

  • Works within processes and procedures of referral source.

  • Maintains relations with funding sources, including the reporting and renewal of certificates, licenses, and contracts.

  • Acts as an inter-Agency liaison.

  • Able to react positively to change and to handle other tasks assigned due to changing environments.

  • Other duties as assigned by Senior Director

    Administrative Responsibilities/Record Keeping

  • Facilitates and attends scheduled staff meetings.

  • Maintains client records in accordance with standard format and timetables.

  • Maintains program adherence to state license and regulation procedures.

  • Reviews and authorizes all vouchers, expenditures, and billing.

  • Compiles statistical data and prepares reports in compliance with national/state/local surveys.

  • Disburses all requested and received funds (petty cash) and submits all vouchers, receipts or proof of expenditures to the controller’s office in a timely manner.

  • Facilitates weekly case consultation meetings.

  • Plans, monitors, and amends program budget.

  • Prepares monthly program reports.

  • Develops proposals for new program components as needed.

  • Facilitates employment practices of the program.

  • Supervises and evaluates the performance of all staff employed in the program as well as student interns and volunteers.

  • Attends scheduled supervisory meetings with Senior Director

  • Conducts regular supervision meetings with subordinates and performs annual performance appraisals.

  • Maintains assigned financial record keeping and submits requests and/or reports accurately and in a timely manner.

  • Maintains and keeps accurate records of program budgets.

  • Accurately completes and submits timesheets weekly and in a timely manner.

  • Available to implement job functions both in and out of the Agency as needs require and/or Agency policy permits.

  • Maintains job-related record-keeping as prescribed by Agency policy

  • Attends all staff meetings, management team meetings, and in-service trainings, when required.

Required Skills

Professional Growth and Development

  • Seeks and uses management staff for training and supervision.

  • Attends Agency required trainings.

  • Engages in self-evaluation to develop professional goals.

    Knowledge, Skills and Abilities Required

  • Knowledge of target population’s behavioral dynamics.

  • Knowledge related to the treatment of client population.

  • Knowledge of state regulations and licensing procedures regarding service provision.

  • Knowledge of community resources/agencies.

  • Knowledge of training needs and procedures.

  • Ability to develop programs.

  • Demonstrates effective leadership and decision-making abilities.

  • Ability to negotiate fiscal and policy contracts.

  • Ability to manage budget procedures.

  • Ability to monitor the flow of written communications and records to appropriate agencies.

  • Demonstrates client advocacy skills and ability to establish viable working relationships with appropriate agencies.

  • Demonstrates excellent supervisory and delegation skills.

  • Ability to structure and organize job responsibilities.

  • Ability to master First Aid, CPR, Defensive Driving and Fire Safety

  • Demonstrates excellent math, verbal and communication skills.

  • Displays sound judgment.

  • Works well as a team leader.

  • Bilingual (Spanish/English

Required Experience

Working Conditions

  • This position is a 40 hour a week position, five (5), seven (8) hour days unless agreed upon by the Senior Director. Shift hours are normally from 9:00 a.m. to 5:00 p.m., however they may vary. Shift may require working on holidays and some weekends. Program Director utilizes his/her own office space for purposes of supervision, record keeping, writing progress notes and other administrative tasks. Working conditions include moderate travel between the program and administration offices, trainings and provider meetings.

    Minimum Qualifications

  • Bachelor’s degree in human services, substance abuse, counseling, or related field preferred.

  • Bachelor’s degree with two (2) years of supervisor experience in residential settings providing supportive services to persons with substance use and mental health disorders required.

  • Must have a minimum of two years of supervisory experience.

  • Must have knowledge of community resources.

  • Must have a valid driver’s license, and meet Agency requirements for driving history records


  • Retirement Plan 403(b)

  • Health Insurance

  • Dental Insurance

  • Vision Insurance

  • Life Insurance

  • Paid vacations

  • Paid Holidays & 8 discretionary days a year

The Gándara Mental Health Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Gándara Center provides residential, mental health, substance abuse and preventive services for children, adults and families across the Pioneer Valley and eastern parts of Massachusetts. Founded in the Hispanic community, we value cultural diversity and strive to provide culturally competent, innovative services to a diverse community.