State of Massachusetts Program Director- Westfield Stabilization in Westfield, Massachusetts

The Department of Youth Services (DYS) is the juvenile justice agency for the Commonwealth of Massachusetts. We work with young people who are detained or committed and provide detention, custody, diagnosis, education and support to young people ages 7-21. Most of the youth served are between the ages 14 and 18. The Department promotes positive change for the youth committed to our care, and has been on the forefront of de-institutionalization, in part, by providing adolescent-focused rehabilitation to youth in residential treatment.

The Department of Youth Services employs staff in various professions and backgrounds in order to engage young people in strategies that support positive youth development. As a key member of the residential team, direct-care staff monitor, and provide on-site and immediate intervention of DYS youth in our residential facilities.

The Program Director is the primary custodian of a Department of Youth Services locked/perimeter secure juvenile corrections unit which houses the most challenging and seriously charged youth in the Commonwealth. Incumbents of this position provide direct care, custody, instruction, and supervision of criminally, emotionally, and mentally challenged youth between the ages of 7 and 21. The Program Director is ultimately responsible for the safety and orderly operations of their assigned unit.

We are seeking an energetic, positive, and dynamic individual for the role of Administrative Officer IV (Program Director) for the Western Region/Westfield Stabilization Program, located at 51 East Mountain Road, Westfield, MA.

The Administrative Officer IV (Program Director) primary duties include, but are not limited to the following:

* * *Provide oversight of assigned program through direct observation and communication with youth and staff to ensure safety and security of assigned program; Employ structured programming; Observes youth conduct and behavior; Maintain open communication with youth; Implement behavior modification systems and adhere to Departmental policies and procedures; Conduct daily unit inspections to ensure rehabilitative services are implemented consistently and that quality of residential life for youth is maintained.

  • Conduct program evaluation and analysis to determine effectiveness of service delivery, budgetary, training and physical resources needed; Identify opportunities for program improvements and successes; Recommend program revisions based on analysis and evaluation; Maintain clear, concise lines of communication through the chain of command by training, mentoring and developing staff; Establish effective communication systems and working relationships with Area Managers, Clinicians, Caseworker staff, families, Law Enforcement, outside agencies and volunteers. Perform the physical requirements of the job i.e. restraints, CPR, etc.

Maintain safety, security, and order of a locked secure detention unit; Ensure that youthful offenders receive proper custody, care and treatment, and are involved in programs focused on their rehabilitation; Perform these tasks daily by providing direct care, supervision, and instruction of the residential population as follows:

At a daily minimum, provide the following through direct care and custody:

1.5 hours of supervision and interaction during school, educational activities, and individualized learning; .5 hours of supervision and interaction in group therapy, skill building and/or behavior modification sessions; .5 hours of supervision and interaction during meal periods; 1.0 hour of supervision and interaction during recreation and leisure time activities; 1.0 hour of supervision and interaction during individual hygiene, housekeeping, dormitory activities, and transitioning youth individually and as a group from one location to another; 1.0 hour of supervision and interaction by mentoring and counseling youth regarding individual, behavioral, personal, family, and/or treatment and aftercare issues.

· Utilize business practices that focus on objectives that enhance service delivery to youth/families and continuously improve safety, security, order, programming and the quality of life as follows: .5 hours daily reviews logs/staff schedules and when necessary adjusts staffing patterns to ensure balanced allocation of responsibilities among staff in order to maintain youth custody, safety and security and maximize youth participation in programs and activities; In conjunction with the assistant and clinical directors conducts administrative reviews of youth treatment plans 1.0 hours daily to ensure youth are making progress toward reintegration into the community; Conduct preventive maintenance checks on internal and perimeter security systems .5 hours daily; Complete fiscal responsibilities weekly or as needed; Supervise the orientation of new staff by direct observation during their shift assignment to ensure that they clearly understand specific policies and procedures regulating staff behavior, interaction with youth offenders and program operations; Using the Employee Performance Review System (EPRS), supervise and review the evaluation of employee's work performance; Conduct ongoing analysis and evaluation of programming to identify successes, create opportunities for program improvement, staff training, and re-sourcing; Interface with outside correctional and community agencies on a scheduled basis.

· Daily and as needed exercise custody and control by applying crisis prevention/intervention techniques to youth that threaten the safety and/or security of the unit e.g. riot, arson, escape, gang activity, assault, sexual misconduct, destruction of State property, contraband violations, etc.; When necessary apply physical restraint procedures to youth (14-21 years of age/150-280lbs.) who are out of control (punching, kicking, biting, scratching, screaming vulgarities and experiencing psychotic episodes) and are putting the program manager, themselves and other lives in jeopardy of serious physical/emotional harm.

· Maintain/restore order by ensuring youth are dealt with appropriately and humanely and youth rights are sustained through fair and equitable mediation processes.

· Daily or as needed through direct observation and contact with youth; ensure that they understand their medical, psychiatric, and/or suicide protocols, reasons for referrals, and time of scheduled follow on care.

Provide 24hr/7day crisis intervention on call availability.

*Preferred Qualifications:

Strong Management, interpersonal, written skills, communication skills, clinical

and organizational skills in a field directly related to the functions of the Department of Youth Services.

Demonstrates knowledge of the detention system utilized by DYS, the goals and Objectives of DYS.

Demonstrates knowledge of budget development.

Computer skills in: MS Word and MS Excel, Power Point, Outlook and Access.

Considerable knowledge of State laws pertaining to juvenile laws and juvenile rights;

Considerable knowledge of and experience in juvenile/adult corrections.

Ability to properly restrain or subdue juvenile offenders through appropriate use of handcuffs or other restraint techniques.

Knowledge of Principles of Juvenile Detention Alternative Initiative (J.D.A.I.)

Pre-Employment Requirements:

Final Candidate must successfully complete a Background Check and pre-employment screening which includes: 1) Drug Screening; 2) Psychological Screening and 3) Medical Examination and 4) Physical Abilities Test (PAT) for direct care positions.

If you would like more information, please logon to the DYS website to access detailed information on the Pre-Employment process.

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit and click on "Information for Job Applicants".

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

For questions, please the contact the CYF Office of Human Resources at 1-800-510-4122 and select option #2.

First consideration will be given to those applicants that apply within the first 14 days.

Applicants must have at least (A) five years of full-time, or equivalent part-time, professional, administrative, supervisory or managerial experience in business administration, business management, public administration, financial management, or professional experience in a particular specialty (i.e. scientific, professional, or technical), and (B) of which three years must have been in a supervisory or managerial capacity, or (C) any equivalent combination of the required experience and the substitutions below.

Incumbents may be required to have a current and valid motor vehicle driver’s license at a class level specific to assignment.


I. A Bachelor's or higher degree with a major in business administration, business management, public administration, financial management, or degree related directly to the specialty may be substituted for one year of the required (A) experience.

II. A Graduate or higher degree with a major in business administration, business management, public administration, financial management, or degree related directly to the specialty may be substituted for two years of the required (A) experience.

An Equal Opportunity/Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

Job: *Administrative Services

Organization: *Department of Youth Services

Title: Program Director- Westfield Stabilization

Location: Massachusetts-Westfield-51 East Mountain Rd

Requisition ID: 180000M9