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Amazon Manager, New Product Introduction, GSS Program Management Office in Westborough, Massachusetts


Are you inspired by invention? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these and you’ll fit right in here at Amazon Robotics (AR). We are a smart team of doers that work passionately to apply cutting edge advances in robotics and software to solve real-world demands that will transform our customers’ experiences in ways we can’t even image yet. We invent new improvements every day. We are Amazon Robotics and we will give you the tools you need to invent with us in ways that are rewarding, fulfilling and fun.

The Global Safety and Support (GSS) Program Management Office (PMO) is seeking a manager of the New Product Introduction team of technical program managers. The NPI team is responsible for ensuring all robotic products can be assisted through test and ultimately in GA once they are delivered to operations customers.

The role is focused specifically on “New” technologies and processes. This person will work with engineering teams to ensure that new robotic technologies can be assisted by our field teams during test and once they are launched into operations. To be successful, this TPM must be comfortable working in a highly ambiguous environment.

Successful candidates will have a technical background, be detail oriented and have excellent problem solving abilities. This person should be passionate about delivering scalable supportability strategies, and be obsessed with contributing to the development of a high-performing team through rigorous goal-setting, disciplined attention to performance metrics, continuous process improvement, and mentorship.

Key job responsibilities

  • Establish and maintain a robust relationship with key stakeholders within the Engineering organizations and Product teams

  • Develop a deep and complete understanding of product supportability and what it means for GSS to to successfully work with a new technology

  • Responsible for planning, developing, and implementing NPI supportability processes and related work

  • Responsible for reporting to senior management and providing updates on product supportability and GSS readiness to accept NPIs graduating test phases

  • Responsible for developing cross-functional program plan to cover all areas of supportability, including technical, hardware, safety, etc. support

  • By working with the Software and Hardware Development Teams, help clarify supportability design requirements for new hardware and software.

  • Surface roadblocks and propose alternatives to management at the local and global levels

  • Identify supportability gaps during development and test phases, provide recommendations, and develop corrective proposal plans to drive closure to the supportability gaps

  • Naturally “Earns Trust” by delivering on promises

  • Travel in this role: 10% (as NPI deployment plans require)

A day in the life

Amazon offers a full range of benefits for individuals and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:

  1. Medical, Dental, and Vision Coverage

  2. Maternity and Parental Leave Options

  3. Paid Time Off (PTO)

  4. 401(k) Plan

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

About the team

The GSS PMO is a global team that owns the supportability readiness for all NPIs as well as Global Safety and Support business operations and strategy, operational excellence, and cross-functional program management. The PMO is a highly diverse group of technical and non-technical program managers with expertise in conducting complex and impactful initiatives internally within the support space and externally for GRD customers.

We are open to hiring candidates to work out of one of the following locations:

North Reading, MA, USA | Westborough, MA, USA

Basic Qualifications

  • Ability to build and lead a program management team spanning multiple disciplines and technology areas

  • Ability to communicate the high level vision and strategy but still jump into the details and quickly bring issues to resolution

  • Interact with Product teams, other Technical Program Managers, and multiple development teams to define and deliver complex features.

  • Lead the effective and efficient delivery of large complex cross-functional projects.

  • Anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs versus technical constraints.

  • Maximize resources for the greater good of the organization.

  • Identify, assess, track and mitigate issues and risks at multiple levels.

  • Create, maintain and disseminate project information to stakeholders.

  • Drive effective teamwork, communication, collaboration and commitment across multiple disparate groups with competing priorities.

Preferred Qualifications

  • PMP

  • Seasoned project manager with 7+ years of experience managing complex technology projects with aggressive schedules and scarce resources.

  • Master Degree or an equivalent combination of education and experience.

  • Solid experience and track record of successful system implementations utilizing multiple project management methodologies, tools and techniques.

  • Strong familiarity with agile methodologies.

  • Strong track record of successful project delivery for large cross functional projects.

  • Excellent business communication skills.

  • Proven problem solving skills.

  • Strong organizational skills.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit