Job Information
Middlesex Savings Community Banking Administration Intern in Westborough, Massachusetts
Overview
The position of Intern will perform duties relative to their department to assist in achieving the overall goals of the Bank. The role will require some essential functions to be performed independently, however, the incumbent will often be expected to work in a team environment as well. (Summer May - August)
Responsibilities
Assist the Community Banking Analyst in developing reports to support decision-making and performance tracking, providing insight into customer habits, preferences and needs.
Collaborate with the Community Banking Analyst to create a repository for the division’s campaign reporting documentation including campaign planning documents and recommendations, campaign tracking and monitoring tools and post campaign analysis reports.
Support the Community Banking Analyst in completing an analysis of the division’s target staffing levels.
Accompany the Community Banking Analyst on branch visits to observe and assess the customer experience provided in branch offices. The visits will occur during one of the division’s sales campaigns and will provide the opportunity to gather feedback from branch staff about the campaign.
Performs a wide variety of tasks depending on the departmental assignment. These functions may encompass providing technical or customer support, administrative responsibilities or other tasks related to the department operations or programs.
Builds understanding of the overall concept of the company, including the brand, customer, product goals, and/or all other aspects of service.
Proactively engages with team and other internal departments to understand business responsibilities and goals.
Provides suggestions to management for improving customer service and internal processes.
Learns and becomes familiar with internal systems and software.
Performs other related duties as assigned.
Requirements
Education
High School Diploma is required
Students entering their Junior or Senior year of college
Additional Requirements
Strong analytical and computer skills
Ability to effectively communicate both verbally and in writing
Must maintain confidentiality and professionalism at all times
Previous employment experience in a bank, accounting or finance environment is preferred
Strong customer service skills and experience preferred
Must have cyber security awareness to protect the digital environment, the Bank, and customers
Candidates for this position must be authorized to work in the United States on a full time basis for any employer without restriction
Visa Sponsorship will not be provided for this position
Middlesex Savings Bank is an EO/AA Employer: Min/Fem/Vet/Disabled
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Location US-MA-Westborough
Req # 5348
Category Community Banking - Community Banking Operations
Position Type Intern
Standard Working Hours Monday - Friday 8:30am to 5:00pm