CLEAResult Account Manager in Westborough, Massachusetts
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Job Description Summary
CLEAResult is hiring an Account Manager (AM) to join our team in Westborough, MA. The Account Manager will be a representative to Trade ally organizations. Establishes and builds relationships in local, regional and national markets. Manages and promptly resolves customer concerns. Records, tracks customer interactions in accordance with corporation's procedures. Verifies product installations and that all paperwork received is accurate and complete. Trains on technical specifications and program requirements, and communicates program changes. Develops strategies to drive increased savings acquisition. Works with engineering and program to research and analyze current and future technical specifications and requirements. Troubleshoots technical issues, determines solution in accordance with product and customer specifications, and recommends solutions.
30% Maintain current accounts and develop new accounts for medium-size kWh goals for one or more programs. Responsible for larger, moderate risk, and complex accounts.
20% Act as local, on-site program and company representative to customers and contractors; to encourage participation in the program and overcome barriers. Design and deliver proposals.
10% Document customer and contractor interactions to adhere to program requirements. Provide input and status updates to program staff
10% Troubleshoot technical problems and issues, provide technical advice, guidance and training on installation, adaptation, configuration or enhancement in accordance with client specifications
25% Travel throughout a defined territory with a Larger geographic impact or mix of low and high-tier client impact.
Additional Job Description
5-8 years’ experience, BA/BS, CEM preferred
Demonstrated success in developing and maintaining customer, client, and contractor relationships with high level of satisfaction
Complete understanding and wide application of energy efficiency, sales and technical principles, theories and concepts
Experience presenting to variety of audiences, strong verbal and written communication skills
Self-motivated, detail oriented and organized
Thrives in a fast-paced, rapidly changing environment
Proven familiarity with core business metrics (Simple Payback, ROI, IRR, NPV) preferred
Technical knowledge of commissioning, refrigeration, food service, lighting and HVAC technologies preferred
Experience promoting energy efficiency measures in a business setting preferred
Windows-based software experience, including Word, Excel, Outlook, PowerPoint. Experience with Salesforce based systems preferred
Experience working with utility rebate and financing programs highly desired
Broad network of industry contacts and connections across grocery sectors highly desired
While performing the duties of this job, the employee is frequently required to stand, walk, stoop, kneel, crouch, or crawl
Requires considerable manual dexterity
Employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds
Employee must also frequently drive moderate to long distances in an automobile
Equal Opportunity Employer
As an Equal Opportunity Employer, we are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, religion, national origin, marital status, age, disability, protected veteran status, sexual orientation or any other protected status.
The above job description and job requirements are not intended to be all inclusive. CLEAResult retains the right to make changes or adjustment to job descriptions and/or job requirements at any time without notice.
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