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BJ's Wholesale Club Digital Experience Manager Job in Westborough-Home Office, Massachusetts

Digital Experience Manager Job

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Date: May 3, 2021

Location: Westborough-Home Office, MA, US, 01581

Company: BJ's Wholesale Club, Inc.

BJ's Wholesale Club was the first retailer to introduce the warehouse club concept in the northeastern United States. Today, we’re a multibillion dollar operation with more than 200 clubs in 17 states from Maine to Florida.

While our Members know us for helping them save up to 25% off grocery prices every day, our Team Members love us for providing a supportive and engaging workplace that’s committed to developing great talent.

If you’re a motivated and enthusiastic person who enjoys working collaboratively and is committed to providing great service for our Members, we want to hear from you. BJ’s offers a fast-paced, team environment with great training opportunities and competitive salary and benefits packages to help you succeed.


The Digital Experience Manager is responsible for developing a successful customer experience across BJ’s digital and omni channel properties, including the BJs Responsive Website, App and In Club (store) digital applications. The Digital Experience Manager needs to have a strong understanding of BJs customers and digital experiences in order to translate our customers’ journeys into a successful customer experience.


  • Prioritize and manage key experience initiatives and drive the cross functional coordination necessary to drive those initiatives to success with clear and concise project schedules, plans and communications.

  • Proactively identify opportunities that drive KPIs, sales, margin and membership; or identify gaps in digital/customer experience and partner with key stakeholders (including Product Management and Engineering) to prioritize opportunities that drive business value.

  • Partner with Digital Marketing, Digital Creative and Digital Merchandising in the creation and execution of a Digital Campaign/Events Calendar.

  • Partner with the site merchandising and core merchant teams to understand merchandising category goals and determine strategies for experience changes that add value.

  • Create & update web experiences within CMS, Site Search and other platforms.

  • Assist with the QA testing for new site experience updates and applicable features/enhancements prior to launch

  • Conduct competitive analysis within assigned business pillars to identify opportunities to improve digital experience within our properties

  • Manage resource documentation for site experience tools and technologies

  • Monitor overall performance of Digital Experience KPIs and communicate performance, successes and resolutions to senior leadership and other stakeholders.

  • Vendor relationship management and coordination of 3rd party vendor and offshore resources needed to drive the digital experience

Minimum Qualifications

Education / Degree

  • A Bachelor's Degree in Marketing, Business or related discipline; or equivalent experience.

Experience and Qualifications

  • 4+ years of ecommerce management or digital experience management within aggressive fast paced ecommerce environments

  • 3+ years’ experience with Content Management Systems, merchandising tools, e-commerce platforms and Responsive Web Design

  • Strong analytic skills with 3+ years experience using site analytics tools (GA, Adobe) and other reporting tools; including the creation and communication of analytic reports.

  • A passion for user experience and design

  • Experience with A/B testing design and execution

  • Excellent organizational, presentation and communication skills.

  • Experience collaborating across multiple teams, including ecommerce, business and technology

  • The ability to influence people to get things done even if you do not have direct authority them

  • Excellent written and spoken communication skills is a must, including the ability to tailor communication style to different audiences, and to exercise good judgment in frequency and nature of communications to different parties (senior management, stakeholders, team members, etc.)

BJ's Wholesale Club is committed to a policy of equal employment opportunity for all qualified team members and applicants for employment without regard to race, religion, color, sex, sexual orientation, age, ancestry, national origin, physical and/or mental disability, genetic information, atypical cellular or blood trait, marital and/or familial status, pregnancy, gender identity and expression, military or veteran status, or any other characteristics protected by applicable law.