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ServiceNow, Inc. Sr Staff Inbound Product Manager in Waltham, Massachusetts

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're proud to be one of FORTUNE's 100 Best Companies to Work For® and World's Most Admired Companies® 2022.

Learn more on Life at Now blog ( and hear from our employees ( about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

What you get to do in this role: *  *

  • Own the overall vision and roadmap of a given product and lead the ideation, technical development and launch of new features and capabilities.

  • Communicate product priorities and build consensus.

  • Assume leadership responsibilities as an accountable owner who is committed to the outcome regardless of the role or organizational boundaries.

  • Work with multiple teams to guide projects through development and bring high-quality products to life.

  • Integrate usability studies, research and market analysis into product requirements to enhance user satisfaction.

  • Communicate complex problems into easily understood requirements and provide solutions.

  • Develop multi-mode communications that convey a clear understanding of the needs of different audiences.

  • Lead the promoting of efforts across different groups of team members, along with the ability to influence inside and outside of your team.

To be successful in this role you have:

  • 12+ years of software product management experience.

  • Experience developing strategy, building, and shipping security and/or identity products and features (e.g., IAM Solutions, Cloud Security platforms).

  • Solid knowledge and experience with leading IAM vendors and products including but not limited to:

  • Identity management

  • Privileged Access

  • Role and Data Mining

  • Access Management

  • Directory Management

  • Experience on one or more of the following products or areas a big plus : Oracle Identity Manager, Sailpoint, ForgeRock, CA/Exceedium, Okta, CyberArk, Azure AD, IBM SecurityVerify, OneIdentity, CyberRes, Cisco).

  • Deep knowledge of various IAM technologies and how they are applied to support the business services .

  • Demonstrated success in a product management with an emphasis on information security solutions in on-Premise, Public Cloud, and Hybrid environments.

  • Information Security Certifications e.g. CISSP, CISM a plus.

  • Strong prioritization skills and the discipline to focus on high impact activities.

  • Experience defining and  capturing product requirements and transforming them into a product roadmap.

  • Deep curiosity about customer needs and a track record in building customer relationships and delivering customer-centric solutions.

  • Experience driving solution development through big-picture solution development.

  • Ability to serve as a team lead, and coach employees at lower levels.

  • Must be authorized to work in the United States


ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here ( to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here ( to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site ( .