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Thermo Fisher Scientific Sr. Business Manager in Waltham, Massachusetts

When you're part of the team at Thermo Fisher Scientific, you'll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you'll be supported in achieving your career goals.


The Business Manager develops and manages the business relationship with plasmid manufacturing partners and clients. The Business Manager will understand the partner and client's organizations and business needs, in order to maximize client service and satisfaction in the overall best interest of Microbial Manufacturing Services (MMS), a part of Thermo Fisher Scientific. The Business Manager has both deep understanding of the technical and business specifics with respect to client and business requirements, and understand how that fits with the site business strategy, and identifies solutions aligned with these requirements. The Business Manager builds a strong foundational business relationships to generate business growth through identifying and developing business opportunities. The Business Manager serves as the liaison between partners and management to oversee the development of new services and execution strategy.

Essential Functions:

Client Experience and Relationship Management:

  • Acts as the liaison between management and manufacturing partners to ensure execution strategy is on track

  • Acts as the internal client advocate and leader of the assigned business at the site, balancing and driving both the client's and site's requirements and priorities.

  • Develops and manages the business relationship with existing key accounts through understanding the client's organization and business needs in addition to understanding the network perspective related to the client's business to ensure overall approach is client centric versus site centric.

  • Identifies the decision structure related to product supply and third party manufacturing, and develops an understanding for execution and implementation of supply agreements while ensuring the business framework (forecasts, order horizon, communications, etc.) is optimized.

  • Ensures that expected service levels are being provided and that required planning and technical information is being exchanged appropriately between organizations, through the coordination of information flow, with regard to client's requirements.

  • Ensures resolution of significant issues with the client through coordination and collaboration of internal functional resources to identify, propose and carry out an efficient plan to settle the issue, while protecting MMS interests and image.

  • Facilitates regular and ad hoc teleconferences and business review meetings with assigned clients/accounts or partners.

  • Ensures issues are resolved by advocating for both client and site concerns to facilitate problem solving and planning to deliver agreeable solutions.

  • Ensures client, partner and MMS are operating in compliance with MSA (Manufacturing Supply Agreement).

New Business Development:

Leverages relationship with existing key customers to identify opportunities.

  • Partners with Sales to identify, assess and implement new business opportunities related to existing key clients.

  • Lead and facilitates effective internal communication of new project requirements, site visits, and promotes Pharma Services network and site capabilities.

  • Takes part in conferences and exhibitions.

Financial and Forecast Management:

  • Ensures client's forecasts are represented accurately in S&OP process and are posted into 3-year planning model.

  • Assists in development of annual commercial revenue budget.

  • Understand changes, risks and opportunities to demand forecasts by exploring marketplace and gathering business intelligence to create Demand and Business Plans.

  • Works with finance to escalate collection of overdue invoices, resolves root issues

  • Understands and implements the key milestones identified in the client contracts including pricing, payment terms, term of contract, yield reconciliation, etc.

  • Maintains and tracks monthly revenue forecasting from project activities and supplementary services.

  • Ensures all projects achieve appropriate profit margins, through the request, analysis and recommendation of existing and new project pricing and proposal strategies for commercial projects for the site.

  • Identifies risk and opportunities to the client forecast and business plan and works with clients to protect from risk and capture opportunities

  • Plans deadlines, steps and milestones, to distribute responsibilities among the involved areas of the site, to coordinate human, technical and economic resources as well as communication and information flows inside the plant.

  • Monitors progress status (organizing ad-hoc meetings, if needed), Identifies corrective actions if required, to manage all logistic, administrative and financial aspects of the project.

Qualifications & Experience

  • BSc/MSc in microbiology, chemical/biological processing, molecular biology, biology or similar.

  • MBA preferred

  • 7+ years of Business Management or Business Development experience in the Biotech or Pharmaceutical industry

  • Excellent customer facing track-record

  • Experience in working in a global and matrix organization with a decentralized model (preferred)

Skills & Attributes

  • Results oriented and driven to succeed

  • Strong commercial acumen with the ability to articulate and communicate business opportunities

  • Ability to translate complex and large amount of information and priorities into implementable strategies and drive result

  • Skilled in building relationship and networks across company and divisions, driving alignment, common goals and clear accountabilities

  • Strong organizational skills with an ability to prioritize based on key result areas, to manage time effectively and to meet agreed deadlines

  • Ability to successfully operate with ambiguity and lead change

  • Excellent written and verbal communication skills with a strong ability to influence and negotiate outcomes successfully

  • Demonstrated high level of integrity and professional standards

  • A passion for continuous organizational improvement

  • Strong computer skills in Microsoft Office and standard IT software systems i.e. CRM

Other Important Information

  • Location: Remote, Boston, MA area

  • Travel: up to 25%

  • Located near the site in Watertown, MA and/or be present at the site regularly

At Thermo Fisher Scientific, each one of our 70,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission-enabling our customers to make the world healthier, cleaner and safer.

Apply today!

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Thermo Fisher Scientific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.