Massachusetts Creative Jobs

LOCATION: Hybrid – 8 days a month in the office. See Health locations on the posting. Indianapolis IN, Waltham MA, New York City NY, Philadelphia PA, Hagerstown MD, Madison WI, Chicago IL, Riverwoods IL

OVERVIEW

Are you driven to develop products that impact people’s health and lives? Do you want to use your skills and talent to make a meaningful impression on healthcare and improve patient outcomes? If your answer is yes, come and join our dynamic team of awesome designers, clinicians, technologists, and product managers who all share the same passion as you!

As part of the Wolters Kluwer Health Clinical Effectiveness team, the Senior Technical Writer role for Medi-Span is responsible for writing, organizing, and publishing comprehensive and easy-to-understand customer-facing technical documentation for a range of embedded drug data and Clinical Decision Support solutions.

RESPONSIBILITIES

• Create, edit, and maintain high-quality technical documentation for all Medi-Span products. This includes user manuals for API, Web Services, and flat file products. Other documentation includes, but is not limited to, installation guides, migration guides and online help systems.

• Drive collaboration with Product Management, Clinical Content, Engineering, and other stakeholders to gather information and ensure accuracy and completeness of documentation.

• Review and edit documentation and customer communications for clarity, grammar, and technical accuracy. Adhere to relevant healthcare regulations (e.g., HIPAA, FDA guidelines). Manage the stakeholder review process.

• Focus on the customer. Understand the purpose and user-level impact of new products and features. Produce documentation relevant to specific customer and end-user personae. Conduct usability testing to ensure documentation meets user needs.

• Manage multiple documentation projects simultaneously, ensuring timely delivery and adherence to project deadlines. Maintain overall plan for documentation deliverables.

• Develop and implement content strategies that enhance user understanding and engagement, ensuring consistency across all documentation. Use documentation style guides and templates for consistency and visual appeal. Optimize content for readability, accessibility, and customer self-service.

• Proactively identify and execute opportunities for documentation and process improvements. Leverage current industry trends and best practices in technical writing for healthcare technology. Analyze and apply customer feedback and internal metrics.

• Mentor junior technical writers, sharing best practices in healthcare technology documentation. Contribute to our collaborative and supportive team culture.

• Create periodic reports for cross-functional stakeholders related to documentation.

QUALIFICATIONS

Education: Bachelor’s Degree in English, Communications, Technical Writing, Journalism, or relevant field of study

Experience:

• 5+ years Technical Writing preferably in creating customer-facing, developer-focused documentation including APIs.

• Managed a documentation platform and an end-to-end customer-facing documentation process.

• Created instructional materials.

• Managed documentation in a developer resource center / developer portal – preferred.

Other Knowledge, Skills, Abilities or Certifications:

• Communicate ideas, questions, feedback, and expectations clearly and respectfully, using various channels, such as email, phone, chat, or video conferencing.

• Find, evaluate, and use relevant and reliable information for documentation.

• Use appropriate grammar, minimalist documentation design, and effective information architecture.

• Create and present documentation in a visually appealing and user-friendly way.

• Proficiency with documentation tools such as Adobe FrameMaker, and Microsoft Office Suite.

• Experience with content management systems (CMS) and version control systems (e.g., Git).

TRAVEL: Up to 15%

Wolters Kluwer Health is an established, fast-growing, and innovation-driven healthcare information technology company working on the front lines of clinical care. Our flagship products include UpToDate, Medi-Span, UpToDate Lexidrug (formerly Lexicomp), UpToDate Patient and Member Engagement.

#lLI-Hybrid

Compensation:

Target salary range CA, CT, CO, HI, NY, WA: $84,050-$117,550

EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.