Fresenius Medical Care North America Senior Product Manager - PM in Waltham, Massachusetts

Job ID 190001N4

Available Openings 1

Position Specific Information

Looking for someone with software technology experience such as Salesforce Health Cloud or other connected health related technologies.

PURPOSE AND SCOPE:

Responsible for managing and delivery of products/services through the full lifecycle: gathering and prioritizing customer requirements; defining the product/service vision; working cross-functionally within Fresenius and externally to deliver services to the market; and, ensuring that revenue, profit and customer satisfaction goals are met. Act as a general manager to ensure that the product/service supports the company’s overall strategy and goals.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

  • Assist in defining the vision for new products and services, drive the development process from ideation to commercialization and inform the roadmap for the evolution of products and services.

  • Create business cases, PRDs, MRDs and other documentation for new offerings to support the development process and secure key stakeholder sponsorship.

  • Drive the innovation agenda by helping to promote and accelerate the ideation process for new product and service ideas.

  • Help define new clinical and non-clinical processes and workflows, including development of new patient care standards, policies, procedures, and protocols to support new product / service offerings.

  • Work with external third parties to assess partnerships and licensing opportunities.

  • Collaborate with Marketing and Business Development to define the core positioning and messaging for the product(s).

  • Perform product demos to internal and external stakeholders.

  • Develop data collection plans for tracking metrics during alpha and beta testing and post-launch.

  • Coordinate with the Business Development team to develop and implement sales tools and collateral.

  • Develop a comprehensive go-to-market process with Sales, Marketing and Operations. Collaborate with Marketing to create messaging/positioning/campaigns/collateral that accurately reflects the features and benefits of new and existing service offerings. Ensure the successful implementation of this process.

  • Regularly update Business Development, Client Services and other cross-functional teams as needed.

  • Conduct market research to define and identify use cases and unmet needs of existing and potential customers and to establish business requirements.

  • May provide assistance to junior level staff with more complex tasks that require a higher level of understanding.

  • May escalate issues to supervisor/manager for resolution, as necessary.

  • Mentor other staff as applicable.

  • Assist with various projects and analysis as assigned by direct supervisor.

  • Other duties as assigned.

Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions.

PHYSICAL DEMANDS AND WORKING CONDITIONS :

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION :

Bachelor’s Degree in Business, Marketing or related field required; Advanced Degree preferred

EXPERIENCE AND REQUIRED SKILLS:

  • 8 – 12 years’ related experience; or a Master’s degree with 6 years’ experience; or a PhD with 3 years’ experience; or equivalent directly related work experience.

  • Experience in Health Care Services preferred.

  • Proficient with PCs, Microsoft Office applications and MS Project (desired).

  • Analytical and problem solving ability, excellent interpersonal and communications skills, creativity and business acumen, multi-tasking and project management skills.

  • Demonstrated track record of success and career progression.

  • Execution mind-set.

  • Strong oral and written communication skills.

  • Ability to excel in a fast-paced and demanding work context.

  • Previous experience in healthcare preferred but not required.

EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity