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ServiceNow, Inc. Senior Principal Strategist, Inspire Value - Healthcare in Waltham, Massachusetts

Job Title: Sr. Principal Strategist, Inspire Value - HealthcareLocation(s): Santa Clara, CA/New York, NY/Waltham, MAServiceNow is creating the future of work. We help the modern enterprise operate faster and be more scalable than ever before.

We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.

ServiceNow is seeking a Sr. Principal Strategist join the Inspire Value team which is an integral part of the Strategic Go-to-Market team. This role will support ServiceNow’s Healthcare business and is a customer facing position that designs and leads strategic, consultative interactions to build consensus and alignment on how core capabilities of the ServiceNow platform can support digital transformation objectives. Through years of practical experience, executive gravitas and fundamental knowledge of business and technology trends, the Sr. Principal Strategist builds and develops trusted advisor relationships with customers, partners and internally across ServiceNow.

What you get to do:

  • Customer Advisory

  • Engage executives to expertly define and manage digital transformation advisory engagements at select key customers, leveraging ServiceNow methodologies

  • Lead discovery workshops with customer leadership and their teams to understand key objectives and challenges of prospective and existing customers

  • Document and present insights and recommended solutions to meet customer business objectives

  • Create high-quality deliverables that communicate strategic alignment, present multi-year roadmaps and document the full business case to justify action

  • Expertly communicate and advise in 1:1 and 1: many environments

  • Sales & Customer Success Advisory

  • Work closely with sales & customer success to help define account plans and sales strategy for key accounts in the region

  • Provide analytical expertise to help assess and prioritize accounts and strategies

  • Provide full lifecycle business outcome and value realization advisory

  • Thought leadership

  • Identify, lead and contribute to the creation of new IP (best practices, white papers, workshops, etc.)

  • Innovate on current methods and frameworks

  • Collaborate with and enable the ServiceNow teams on a business consulting approach to sales

To be successful, the ideal candidate would have:

  • A minimum of 15 years of relevant experience:

  • Management consultant from a top tier consulting firm with exposure to cloud technologies or a customer-facing business strategy manager with a leading technology vendor

  • Significant experience working in the healthcare domain

  • Executive / leadership experience working on digital transformation projects and/or enterprise software deployments preferred

  • MBA from a top tier institution is preferred

  • Experience developing and growing executive relationships with an ability to simplify and communicate complex topics to an audience with various functional knowledge

  • Excellent presentation skills including public speaking, meeting facilitation and white boarding

  • High level of executive gravitas with a humble demeanor

  • Exemplary analytical and financial acumen

  • Enjoy working in a highly collaborative, fast-paced and often ambiguous environment

  • Willing to travel up to 40-60% of the time

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at (408) 501-8550, or talent.acquisition@servicenow.com for assistance.

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