
Job Information
ServiceNow, Inc. Senior Principal Strategist, Inspire Value - Healthcare in Waltham, Massachusetts
Job Title: Sr. Principal Strategist, Inspire Value - HealthcareLocation(s): Santa Clara, CA/New York, NY/Waltham, MAServiceNow is creating the future of work. We help the modern enterprise operate faster and be more scalable than ever before.
We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.
ServiceNow is seeking a Sr. Principal Strategist join the Inspire Value team which is an integral part of the Strategic Go-to-Market team. This role will support ServiceNow’s Healthcare business and is a customer facing position that designs and leads strategic, consultative interactions to build consensus and alignment on how core capabilities of the ServiceNow platform can support digital transformation objectives. Through years of practical experience, executive gravitas and fundamental knowledge of business and technology trends, the Sr. Principal Strategist builds and develops trusted advisor relationships with customers, partners and internally across ServiceNow.
What you get to do:
Customer Advisory
Engage executives to expertly define and manage digital transformation advisory engagements at select key customers, leveraging ServiceNow methodologies
Lead discovery workshops with customer leadership and their teams to understand key objectives and challenges of prospective and existing customers
Document and present insights and recommended solutions to meet customer business objectives
Create high-quality deliverables that communicate strategic alignment, present multi-year roadmaps and document the full business case to justify action
Expertly communicate and advise in 1:1 and 1: many environments
Sales & Customer Success Advisory
Work closely with sales & customer success to help define account plans and sales strategy for key accounts in the region
Provide analytical expertise to help assess and prioritize accounts and strategies
Provide full lifecycle business outcome and value realization advisory
Thought leadership
Identify, lead and contribute to the creation of new IP (best practices, white papers, workshops, etc.)
Innovate on current methods and frameworks
Collaborate with and enable the ServiceNow teams on a business consulting approach to sales
To be successful, the ideal candidate would have:
A minimum of 15 years of relevant experience:
Management consultant from a top tier consulting firm with exposure to cloud technologies or a customer-facing business strategy manager with a leading technology vendor
Significant experience working in the healthcare domain
Executive / leadership experience working on digital transformation projects and/or enterprise software deployments preferred
MBA from a top tier institution is preferred
Experience developing and growing executive relationships with an ability to simplify and communicate complex topics to an audience with various functional knowledge
Excellent presentation skills including public speaking, meeting facilitation and white boarding
High level of executive gravitas with a humble demeanor
Exemplary analytical and financial acumen
Enjoy working in a highly collaborative, fast-paced and often ambiguous environment
Willing to travel up to 40-60% of the time
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at (408) 501-8550, or talent.acquisition@servicenow.com for assistance.
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