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Thermo Fisher Scientific Program Enablement Director, Global Business Services in Waltham, Massachusetts

Position Summary:

The Program Enablement Director will play a key leadership role in a company-wide program office that supports the expansion of our shared services offerings in Europe, Americas and longer term for Asia Pacific. In this capacity, he/she will act as a change leader across organizational silos, supporting business-critical initiatives that impact a broad cross-section of strategic and financial KPIs outlined as core objectives of the program. The job holder is accountable for the project management of transition activities, collaborating with program leadership and other workstreams, establishing strong partnership with program sponsors and stakeholders, ensuring an integrated approach between sending sites, the Program enablement team teams and the delivery centers.

Key Responsibilities:

  • Planning: Engages with function and internal/external subject matter experts to define a robust project plan, identifying critical internal resource needs and mapping interdependencies across various functions.

  • Governance and documentation: Authors foundational program documentation and governance materials including the program work breakdown structure and schedule, securing robust governance through a multi-function program organization and associated governance including a strong voice of the customer instituted through the steering committee.

  • Execution and progress reporting: Prepares and delivers program milestone presentations in the program steering committee to an executive audience, ensuring that all expected deliverables for each major program milestone meet quality standards and that decisions and actions are well documented and that progress reporting on their implementation is ensured.

  • Risk management: Identifies program risks and opportunities and measures their potential impact against project objectives and KPIs, ensuring the mitigation actions are assigned to appropriate stakeholders and implemented to full effect.

  • Change management: Partners with a dedicated change manager as an integrated member of the program team to identify all employee population groups that may be impacted by the program within the service provider organizations and as well customer organizations. Implements the change management plan as an integrated and embedded part of the overall program plan, ensuring effective messaging and communication is delivered.

  • Stakeholder management: Act as a business partner to respective Thermo Fisher leadership teams, both of sending and receiving entities of migrating processes. Manage communications/reporting with all stakeholders.

Minimum Requirements/Qualifications:

  • Bachelor’s degree required, preferably business related.

  • Fluency of the English language (verbal and written).

  • Strong commercial orientation with solid experience in a shared services environment.

  • Strong understanding and ability to apply Project, Program and Portfolio Management Principles.

  • Demonstrated experience in leading large-scale transformation projects in a highly complex, geographically dispersed environment.

  • Demonstrated success in building collaborative partner relationships with a wide range of stakeholders.

  • Exceptional ability to identify and solve complex problems.

  • Ability to operate independently and leading through ambiguity and change, and capable of handling multiple projects and deadlines simultaneously.

  • Ability to deal with highly sensitive information in line with confidentiality expectations

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