Verizon Product Success Manager in Waltham, Massachusetts
What you’ll be doing...
Verizon Connect is guiding a connected world on the go by automating, optimizing and revolutionizing the way people, vehicles and things move through the world. Our full suite of industry-defining solutions and services put innovation, automation and connected data to work for customers and help them be safer, more efficient and more productive. With more than 3,500 dedicated employees in 15 countries, we deliver leading mobile technology platforms and solutions.
As a SaaS leader, we know our talent is the most important component to our success. We hire top talent and empower them to do their best work. As a division of Verizon, we combine the fun and excitement of a start-up environment with the resources, operational excellence, and brand recognition of an established tech giant.
The role is based in our Waltham, MA office, and reports into the Senior Manager for Global Product Success who is also based in Waltham, MA.
As a member of the Product Success Team, your job is to support our existing products and business, stakeholders, and new product developments coming to market. This is a high-visibility role within Verizon’s Product Management Team requiring leadership capabilities that will bring our product marketing activities to the next level.
Although you’ll be expected to cover all aspects of Product Success, your role will have a particular emphasis on Stakeholder Management - a critical area that helps deliver immense value for our business and those that depend on information about our products and strategy.
Develop close relationships with customer-facing teams: understand how they operate, the issues they face, and how to partner to increase their success
Team up with Product Managers on developing and updating presentation material for internal updates and engagements on product plans and roadmap
Own, plan and facilitate various engagements, meetings and updates throughout the business to help educate and motivate our customer-facing teams.
Promote and drive key stakeholders to Marketing’s go-to-market process
Messaging and Content
Become a source for quality product positioning around key market problems facing small business customers
As our local resource, be the subject matter expert on EU and ROW market needs to drive differentiated messaging
Own source-of-truth material that will enable Marketing and Employee Training teams to accurately talk about our products and features
Identify internal and external knowledge gaps; Then, own the case for developing new content and collateral to eliminate them
Participate in occasional customer activities (ex. Interviews, user testing, events) to increase your understanding of the target customer
Drive the SMB go-to-market strategy, focusing on how changes to the product enhance the experience for our internal teams and customers
Work closely with Marketing’s go-to-market facilitators to educate them on the impact of our releases and associated messaging
Provide regular updates in go-to-market meetings to help fuel discussions on communications and deliverables
Write concise copy for internal emails and newsletters about product changes, news and updates
Achieve firm alignment with Product Management on upcoming releases, product initiatives, launches and messaging
Tackle the projects that will make Product Management more efficient and customer-centric --from how we respond to feedback, to how we work with each other
Look for ways where Product Management can better work with surrounding teams and drive the operational changes to make it happen
What we’re looking for...
You’ll need to have:
8+ years Product Management or Product Marketing experience. Project Management experience may also be considered for this role.
Excellent oral and written communication skills
A natural leader with an ability to operate at all levels of the business
Must be able to travel on occasion
Even better if you have:
Quick learner - come up-to-speed on our products in a short period of time
Self-starter and ability to work independently
Project Management certifications or skills
Previous experience in a B2B SaaS environment
Keywords: VZConnect, WORKS, SMB
When you join Verizon...
You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.
Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.
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