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National Grid Product Owner in Waltham, Massachusetts

As part of National Grid’s continued commitment to safety, all new hires must be fully vaccinated against COVID-19. Anyone unable to be vaccinated, either because of a sincerely held religious belief or medical reason can request a reasonable accommodation.

About us

National Grid is hiring a Technical Product Manager for our IT/Digital group in Waltham, MA.

The world’s energy markets are in the midst of a major transformation and National Grid is looking for curious, innovative, and passionate individuals to help us execute our vision of delivering clean energy to our rapidly evolving customer base. Driven by the rapidly evolving market demands of clean, renewable energy, National Grid is embarking on a journey to create an intelligent connected utility leveraging cutting edge technologies such IoT, cloud and edge computing, advanced analytics, cybersecurity, AI/ML, and blockchain. If you are looking for a role that will both challenge you daily and impact the future of our planet, we want to talk with you!

IT and Digital works in a harmonized partnership with the National Grid group of diverse energy businesses to deliver technology which revolutionizes the way we operate. As we lead the charge towards a carbon-free future, our teams are embracing disruptive changes in our industry by working with Agile methodologies and adopting Digital mindsets to drive efficiency and bring new capabilities for our internal and external customers.

Our work here is critical. National Grid moves energy to millions of homes and businesses in the UK and US and the technology we utilize to complete that task is down to us. The successful applicant for this position will be an integral contributor towards this goal and we will support your professional development as part of our multi-cultural, customer-centric global team.

As part of National Grid’s continued commitment to safety, all new hires must be fully vaccinated against COVID-19. Anyone unable to be vaccinated, either because of a sincerely held religious belief or medical reason can request a reasonable accommodation.

Job Purpose

  • National Grid is building a Customer Data Platform and is seeking an adaptable and results-oriented Technical Product Manager to drive the development and release of innovative products, features and services to answer our most pressing business needs.

  • You will lead a squad within a larger cross-functional Product team using your technical understanding to support and guide.

  • You will inspire the squad to achieve the product vision by effectively communicating the product roadmap and strategy.

  • You will work alongside the Senior Product Line Manager to deliver on the roadmap by writing descriptive, achievable user stories and requirements.

  • You will promote agile working practices and partner with the engineering team to define and design and ensure the product vision is achievable. You will bring the customer voice to the conversation and ensure the delivery of value to our customers.

Key Accountabilities

  • Lead a squad within a larger cross functional Product Team

  • Act as the voice of the customer in the definition of innovative digital solutions

  • Work with strategic design to gain an understanding of user personas, pain points and journeys

  • Provide insights into product, technology, and market trends

  • Develop feature lists, user stories, and roadmaps

  • Gather and manage product feedback through surveys, concept testing, analytics tools, and A/B testing

  • Monitor and report on product KPIs

  • Collaborate with a multidisciplinary team to scope, design, concept test and deliver innovative solutions

  • Assist with the development of business cases and operating plans

  • Assist in the development of materials to communicate progress to executives

  • Deeply understand at a technical level the engineering elements of the platform

Supervisory/Interpersonal- Experience Required

  • Must demonstrate excellent communication and facilitation skills.

Qualifications

  • BA/BS degree or equivalent work experience

  • Experience with modern software development processes such as Agile and Kanban

  • Ability to rapidly drive decisions based on a synthesis of input from technical, operations, and business peers and leaders

  • Self-directed and not afraid to make decisions amid ambiguous or incomplete information

  • Technically savvy with a strong understanding of one or more of the following technology areas:

-Computing Infrastructure: virtualization, containers, Kubernetes, Openshift, Infrastructure as Code

-CI/CD, DevOps / DataOps: Azure DevOps, Jenkins, Git/Git workflows, Test automation tools/frameworks

-Cloud computing platforms - Azure/AWS/GCP

-Data/Database Technologies: RDMS/SQL/noSQL, Snowflake, Matillion, ETL

-UI/UX and Design Thinking

Prefer:

  • 2+ years’ experience as a Technical Product Manager/Product Manager in a technology setting

  • Certified Product Manager

More Information

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Internal candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.

Please be advised that due to the nature of this position, incumbents are subject to federal Drug & Alcohol safety regulations governing US Department of Transportation ("DOT") covered positions, including the Federal Motor Carrier Safety Administration (FMCSA) and Pipeline Hazardous Material Safety Administration (PHMSA). As such, the Company’s testing programs and policies regarding the use of federally prohibited drugs or alcohol, for recreational or medical purposes, will remain in effect for these safety-sensitive, DOT covered positions.

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.

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