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Pegasystems Product Manager, Content Authoring in Waltham, Massachusetts

Product Manager, Content Authoring

Job Category: Product Management

Location: US - New Jersey - Remote | US - New York - Remote | US - Connecticut - Remote | US - Massachusetts - Remote | US - New Hampshire - Remote | US - Georgia - Remote | US - Virginia - Remote | US - Maryland - Remote | US - North Carolina - Remote | US - Florida - Remote | US - Maine - Remote | US - Delaware - Remote | US - South Carolina - Remote | US - Vermont - Remote | US - West Virginia - Remote | US - Massachusetts - Waltham

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Meet Our Team:

Pega is changing the way organizations engage with their customers by using advanced analytics and AI to deliver highly personalized and effective communications at the point of interaction across all inbound and outbound channels. Using our opinionated approach to Next-Best-Action, we enable true 1:1 customer engagement, better outcomes, and quick time to value for our customers. We are passionate about providing an intuitive experience when building, testing, and delivering personalized customer engagements for some of the world’s largest organizations that deliver immediate value to the business.

Picture Yourself at Pega:

You will be joining the 1:1 Customer Engagement Alliance and help us continue to build our marketing content authoring and Next-Best-Action capabilities. You will help extend our capabilities around treatment (email, SMS, push) authoring, validation, and testing. You will work closely with other product managers and stakeholders to understand customer needs, refine solutions, and help bring these new products and capabilities to market.

What You'll Do at Pega:

  • Help translate market needs, customer requests and strategic goals into clearly defined product vision and functional requirements

  • Work as a Product Manager as part of our Agile Scrum development methodology

  • Partner with product development to communicate product requirements and determine viable development strategies, deliverables, and release dates

  • Work directly with Product Designers, and Engineers to assist in the design and development of new differentiated features while maintaining a rich product backlog for your product area.

  • Work with Sales and Marketing organizations to ensure the business value of new product features are demonstrable with minimal configuration. Ensure teams have a deep understanding of new features, key differentiators

Who You Are:

The successful candidate will have experience in marketing operations and customer engagement management, some exposure to Product Management, and a basic understanding of software design. You are technically curious and able to learn how the Customer Decision Hub and the Pega platform works. You are looking to work within a culture that values urgency and teamwork in a collegial and supportive environment. You are motivated to learn about new technology, and willing to ask for help when you need it.

What You've Accomplished:

  • Bachelor's degree with a minimum of 6 years of overall experience, in which at least 2 years of Product Management exposure working on a modern digital customer focused application, and additionally with at least 2 years in a technical role and being hands on with software develoment

  • Thrive in a fast-paced, collaborative, team-oriented, and cross-functional environment

  • Willing and able to be hands on with the technology, you will be an expert at using the software you build

  • Experience communicating with sales teams, customers, prospects, analysts, and internal management

  • Analytical skills, attention to detail, and an overall “can-do” attitude

  • Solid understanding of basic software design principles, best practices, and dependencies

Pega Offers You:

A highly collaborative environment for designing and development of new ideas and features

An ever-changing business landscape that adapts, scales, and performs

A culture where employees engage deeply, own outcomes and lead from the front

Analyst acclaimed technology leadership across our categories of products

Continuous learning and development opportunities

An innovative, inclusive, agile, flexible, and fun work environment

Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company

Job ID: 17315

Inclusion and Diversity - Inclusive is one of our values at Pega. Pegasystems is committed to inclusion and diversity and strives to foster a fair and inclusive environment for all. We believe Pega can achieve more when we create a culture that inspires each of us to fully contribute each and every day. We encourage diverse thinking and collaboration for better outcomes for all..

As anand Affirmative Action employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.

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