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Brandeis University Museum Gallery Attendant in Waltham, Massachusetts

The Rose Art Museum at Brandeis University seeks to hire two Gallery Attendants that will provide visitors the museum an engaging cultural experience while also ensuring the protection of the art on exhibition. The Rose Art Museum seeks to provide an engaging cultural experience for visitors, and Gallery Attendants, as the museum?s ambassadors, stand at the forefront of providing that experience. Gallery Attendants are responsible for representing the Rose with warmth and professionalism; welcoming and tracking visitors; providing visitors information on exhibitions and programs; protecting the works of art on view; securing the building; and ensuring the safety of staff and public by strictly following security protocols. When applying, please include a cover letter and a CV/resume This position is 32.5 hours a week. Key Responsibilities: Provide excellent customer service and maintain a courteous, friendly and informative attitude while looking after the welfare of the museum galleries. Actively participate in training programs to improve knowledge of the museum, security and customer service skills. Maintain order in assigned areas by addressing inappropriate behavior in a confident, calm, and friendly manner. Serve as initial responder in the event of a visitor or other related emergency, contacting a supervisor when appropriate. Provide friendly, quality information and orientation to students and other visitors during hours of operation and special events. Shifts include rotation to several galleries as well as staffing the welcome desk, including greeting visitors in person, checking them in on an iPad, and answering phone calls. Follow security routines in opening and closing the building to include turning the lights on and off, as well as assist in exhibition activation and deactivation. Complete a daily written activity log. Assist in conducting crowd control procedures by monitoring and protecting museum visitors, galleries, buildings, equipment, facilities, and grounds. Report to supervisor any missing or damaged objects or unusual conditions. Report any irregularities as they pertain to building operations, safety or fire hazards during patrol of premises. Other related functions assigned by the VSM. Skills & Qualifications: Required: High School graduation or GED. Some guard experience in a cultural institution. Preferred: Two years of college level education relating to visual arts. One to three years' experience in an art museum or general museum/gallery or major library. One year experience using a personal computer. 6-8 plus month's prior experience as a Gallery Assistant in a cultural institution, or Brandeis University experience. Ability to organize and command authority to achieve necessary response in emergency situations. Direct patrons and other museum staff to ensure proper museum protocols are followed. Excellent verbal communication skills. Ability to organize and command authority to achieve necessary response in emergency situations. Equivalent combination or relevant education and experience may be substituted as appropriate. Must be able to walk and stand for several hours at a time. Available to work weekends and evenings, with occasional overtime assigned with little to no advanced notice. Other Requirements: We seek outgoing, friendly, customer service oriented candidates Ability to use tact and diplomacy when interacting with visitors, when resolving issues, and enforcing museum policies Exhibit confidence when communicating museum policies and information to visitors Become knowledgeable about the artists and exhibition on view Ability to stand/walk and remain alert for duration of shift Must have excellent attendance and be available to work a consistent schedule Adapt in diverse situations under pressure and able to take direction Ability to exercise initiative and good judgment at all times Maintain professional appearance and demeanor Training

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