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Rocket Software, Inc. Manager, Sales Engineering in Waltham, Massachusetts

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description Summary:

The Manger, Sales Engineering will report to the Vice President, Global Sales Engineering and provide a key role supporting the sales of Rocket Software’s products and services. As a senior member of the team you will be responsible for coordinating a team of sales engineers on strategy and methods to increase operational efficiency.

Additional responsibilities include continual improvement of the operational efficiency of the team. This includes talent identification and nurturing, reporting and metrics, technical solution validation, onboarding and training of employees, managing the team budget and capacity planning.

The successful candidate will be an enthusiastic and professional individual with commercial acumen and professional presentation skills. A natural curiosity for understanding technical environments and willingness to learn about evolving solutions and best practices.

Essential Duties and Responsibilities :

  • Communicate defined sales strategy and operational model to Sales Engineering team, monitor and enforce.

  • Work closely with sales management to support and deliver defined strategy, operational model and revenue goals.

  • Effective management of the SE team in order to avoid gaps in knowledge and coverage, track utilization and resolve resourcing conflicts as necessary.

  • Work as a global Sales Engineering and Customer Success team by sharing knowledge and resource where appropriate in order to meet the overall goals of the business.

  • Ensure continuous monitoring, improvement and development of the SE team both locally and as part of the global SE team where appropriate.

  • Engage with the global SE VP on matters of relevance or concern and provide timely updates on key issues.

  • Support major and strategic sales opportunities and ensure that other relevant members of the Rocket team are engaged as required. Escalate to senior management as appropriate.

  • Monitoring and control of budget and expense management.

  • Represent the voice of the customer by gathering feedback from them and prospects about the product. This includes how the product compares to the competition, missing functionality, market shifts and other important insights.

Required Qualifications:

  • 5+ years of sales engineering or related work experience

  • Strong presentation skills.

  • Ability to be proactive and self-sufficient.

  • Experience of dealing with customers of different sizes in a pre-sales setting.

  • Ability to use SalesForce.

  • Familiarity with sales methodologies such as Force Management, Solution Selling.

  • Demonstrated ability to handle objections and think on your feet.

  • Ability to work with and gain input and resources from multiple teams and disciplines.

  • Capacity to explain technical solutions to a business focused customer.

  • History of leading by example.

Preferred Qualifications:

  • Experience of working in a high growth technology company.

  • Track record of project leadership and successful completion.

Education:

  • Bachelor's degree in Computer Science, Information Technology or related field.

Travel Requirements: Up to 50%

Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to hr@rocketsoftware.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Thousands of companies around the world depend on Rocket to solve their most challenging business problems by helping them run their critical infrastructure, business processes, and data, as well as extending the value of these assets to take advantage of cloud and mobile computing, advanced analytics, and other future innovations. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands we interact with every day. At Rocket, software has always been about people—not just ones and zeroes. We’re people solving problems for other people, and we strive to treat our customers, partners, and fellow Rocketeers with humanity. Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts with 31 offices around the world.

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