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ThermoFisher Scientific Industry Director - Band 9 (RSD) in Waltham, Massachusetts

Work Schedule


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Job Description

About Us:

Here at Thermo Fisher Scientific, our industry-leading scale means unparalleled commercial reach, unique customer access and a global footprint. Our broad customer base, from research, clinical to commercial production means you can have a broad and significant impact. All while working in an environment where you will be supported, valued and rewarded for your performance. Join our Sales & Marketing team with an unmatched depth of capabilities and help our customers solve some of the world’s toughest challenges.

Discover impactful work:

The Industry Director is responsible for relationship and account management at customers with approximately $1 Million or greater potential within a specific segment and ensures market penetration and profitability at these accounts, while achieving sales and profit forecasts. The Industry Director focuses on all account development activities including account strategy execution and management, ongoing communication of value proposition and value-added programs and services, resource coordination, price management, initiation of RFP responses, where applicable, and achievement of forecasted profitable growth.

Key responsibilities will be:

  • Drive corporate relationships by understanding customer life cycle and contract timeframes

  • Coordinate needs and opportunity assessments across multiple locations

  • Measure customer satisfaction and develops strategies to improve

  • Drive the Request for Proposal process to include financial modeling and strategic implementation

  • Coordinate and communicate business development initiatives and strategies

  • Identify target profitability, terms and conditions

  • Create and manage the account strategy and implementation plan

  • Conduct business reviews with customers

  • Provide direction to managers/sales representatives on expectations for servicing accounts, along with driving innovation and supplier aggregation

  • Drive market share improvement and identify standard marketing programs/promotions relevant to customers and biotech state associations

  • Evaluate customer performance for contract compliance

Keys to Success:


  • Bachelor’s degree; MBA preferred


  • 10+ years of relevant work experience; strong background in science and the specific industry segment, biotechnology/pharmaceutical experience preferred

Knowledge, Skills, Abilities

  • Confirmed ability to maintain and grow senior level customer relationships across multiple areas like Sourcing, Production, Research, Materials Management

  • Strong financial analysis, negotiation, and project management skills

  • Strong leadership skills in a matrix environment

  • Proven sales record

  • Knowledge of Word, Excel, and PowerPoint a must; contact management software a plus

  • Able and willing to travel to customer locations up to 60%

  • Demonstrates the Thermo Fisher values (The Four I’s) – Integrity, Intensity, Innovation, and Involvement

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us ( . A one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Apply today!

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Accessibility/Disability Access

Job Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at 1-855-471-2255*. Please include your contact information and specific details about your required accommodation to support you during the job application process.

*This telephone line is reserved solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes, such as not being able to get into the career website, following up on an application, or other non-disability related technical issues will not receive a response.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.