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Wolters Kluwer Director, Technology Integration in Waltham, Massachusetts

The Director of Technical Integration is responsible for providing strategic direction for the continuing evolution of our software implementations. They will set the direction and manage a team of managers and individual contributors who are responsible for designing, implementing, and maintaining the integration configurations of Wolters Kluwer’s Clinical Effectiveness products for new and existing clients. This includes the North America and International implementations of Medi-Span, our embedded drug data and automated clinical screening solution, as well as the various integrations for Emmi and UpToDate. They will have primary accountability for the overall performance and results of the integration team.

The Director is responsible for being a point person for Sales, Technology, Product and Marketing on the integration strategies we are employing with our customers. They should be giving feedback to all groups on how to best advance the product as well as the messaging for our technical buyers cementing it as an easy and seamless integration approach. They will serve as an escalation point for project issues and risks. They should provide consistent updates on the key integration projects, cases, new features, opportunities, and partnerships for advancing our integrations. They will also be responsible for creating and monitoring metrics on Integration team performance that they will use to provide insights and recommendations to the executive team.

Responsibilities

  • Support sales and product for pre-sales assessments by serving as a Client Service Subject Matter Expert and peer with executives of hospitals and hospital systems. Serve as an ambassador for the high quality of service delivery by the implementation organization.

  • Develop creative solutions to a variety of complex technical problems

  • Participate as a member of the Senior Leadership Team, working across both the Customer Experience organization and the broader Senior Leadership Team to drive coordination, improvement and performance for the department and broader organization

  • Drive and build effective teams:

  • Lead, inspire and challenge your team by setting clear expectations and providing strong coaching, direction, and support to achieve employee, business, and customer results

  • Establish and maintain standard KPI’s and support goals for projects, productivity, resourcing, and business initiatives for the integration team

  • Oversee the training and development of employees directly and indirectly managed and makes effective staffing decisions

  • Delegate tasks and projects as appropriate to ensure employee development and optimal team productivity

  • Conduct and ensure the completion of quarterly and year end performance reviews

  • Prioritize and schedule projects against a consistent set of business criteria to ensure project and task sequencing is aligned with business objectives

  • Ensure on time delivery according to project timelines

  • Cultivate consistent and strong relationships with customers, cross-functional teams, leadership, and business partners

  • Lead improvement initiatives for implementation processes and create best practices to enhance implementations

  • Support system and data integrity and the safe handling of highly sensitive and protected health information (PHI)

Experience:

  • A minimum 8 years of healthcare software integration experience

  • A minimum of 5 years management experience including managing teams of 3 or more employees

  • Education: BA/BS required

  • Experience presenting to/ interfacing with customers and internal and external executive level management

  • Experience in implementing, supporting, and/or maintaining HL7, API, Batch, Web Services, FHIR, Extract, or other data integrations with commercially available EMRs

  • Experience with SFTP, RDP and VM

  • HL7 brokerage application experience a plus

Other Knowledge, Skills, Abilities or Certifications:

  • Proficiency in MS Word, Excel, Outlook, and PowerPoint; advanced/expert level preferred

  • Experience using Project Management Tools and CRM tools such SalesForce

  • Ability to identify problems and implement or recommend solutions

  • Ability to manage change from low process to high process environment

  • Use good judgment within scope of authority

  • Excellent attention to detail

  • Excellent organizational and prioritization skills

  • Ability to make difficult, and sometimes unpopular, decisions

  • Excellent oral and written communication skills that demonstrate professionalism and ability to maintain confidentiality (documents, emails, and conversations)

  • Strong interpersonal skills to interface with employees and the executive team

  • Ability to manage confidential matters and exercise varying level of discretion and judgment

  • Ability to work independently, prioritize tasks and follow through on all assignments

EQUAL EMPLOYMENT OPPORTUNITY

Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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