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Wolters Kluwer Customer Support Documentation Specialist (Technical Writer) in Waltham, Massachusetts

Responsibilities:

  • Work with product managers, product marketing, implementation, customer support and engineers to produce and maintain world-class documentation, including: User Guides, Integration Guides, API Developer Guides, FAQs, technical overviews, and other customer facing documentation

  • Understand complex concepts and communicate the information in a way that is engaging and understood by users at various technical levels

  • Gather customer feedback on documentation to improve usability.

  • Act as an editor to ensure consistency in documentation across the organization.

  • Monitor metrics on the usage of customer facing documents and materials as well as direct customer feedback to prioritize future documentation investments.

Education:

  • Bachelor's Degree, preferably in a technical field such as computer science or a focus on English, writing, or communications.

Qualifications:

  • 5+ years of technical writing experience in a product development environment

  • Experience with JIRA, Confluence, Github, API Design and Cloud technologies

  • Demonstrated experience with SaaS is a plus

  • Experience or working knowledge with the following programming code is a plus: HTML, CSS Javascript, .NET

  • Strong written and verbal communications and experience working with content in multiple mediums.

  • Ability to bring cross functional teams together to complete documentation requirements, creation, review and publishing

  • Excellent attention to detail and the ability to prioritize and work on multiple projects in a fast-paced, changing environment.

EQUAL EMPLOYMENT OPPORTUNITY

Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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