Wolters Kluwer Customer Support Documentation Specialist (Technical Writer) in Waltham, Massachusetts
Work with product managers, product marketing, implementation, customer support and engineers to produce and maintain world-class documentation, including: User Guides, Integration Guides, API Developer Guides, FAQs, technical overviews, and other customer facing documentation
Understand complex concepts and communicate the information in a way that is engaging and understood by users at various technical levels
Gather customer feedback on documentation to improve usability.
Act as an editor to ensure consistency in documentation across the organization.
Monitor metrics on the usage of customer facing documents and materials as well as direct customer feedback to prioritize future documentation investments.
- Bachelor's Degree, preferably in a technical field such as computer science or a focus on English, writing, or communications.
5+ years of technical writing experience in a product development environment
Experience with JIRA, Confluence, Github, API Design and Cloud technologies
Demonstrated experience with SaaS is a plus
Strong written and verbal communications and experience working with content in multiple mediums.
Ability to bring cross functional teams together to complete documentation requirements, creation, review and publishing
Excellent attention to detail and the ability to prioritize and work on multiple projects in a fast-paced, changing environment.
EQUAL EMPLOYMENT OPPORTUNITY
Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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