Pegasystems, Inc. CRM Product Manager, Telecommunications in Waltham, Massachusetts
CRM Product Manager, Telecommunications
Job Category: Product Management
Location: US - Massachusetts - Remote | US - Massachusetts - Cambridge | US - Massachusetts - Waltham
Meet Our Team:
The team that you will lead is focused on enhancingto meet the needs of firms in the Telecommunications industry. In this capacity you will balance the benefits of specialization with the burden of additional development and maintenance. Your combined industry and technology knowledge along with collaboration with other Product Managers will deliver best-of-breed capabilities for some of the biggest telecommunications companies in the world.
Picture Yourself at Pega:
Pega is changing the way the world builds software. In this role, you’ll help us define and deliver the next generation of Pega’s Customer Service products. This is your chance to get hands-on with leading-edge technology at a business, solving urgent, pervasive problems.
What You'll Do at Pega:
Product Management - Translate market needs, customer requests, and corporate goals into clearly defined product vision and functional and non-functional requirements. Align the Customer Service for Comms roadmap with broader Customer Service “horizontal” and platform roadmaps.
Competitive Product Analysis - Identify trends in the industry that relate to specific applications and related technical capabilities and business practices
Cross-functional Collaboration - work with Sales, Services, and partners to ensure the application is demonstrable with minimal configuration or customization. Ensure teams have a deep understanding of the application’s features, key differentiators, challenger themes, architecture, demonstration assets, etc
Evangelize - Present product strategy, future direction, and currently available features to customers, partners, industry analysts and other areas of the Pega organization. Offer opinionated and prescriptive direction on implementation methodology in order to deliver value more quickly.
Who You Are:
You are a Product Manager with deep experience in application technology AND familiarity with the telecommunications industry. You're technically curious and able to learn how the sophisticated Pega platform works. You're especially good at having an informed opinion and influencing others without putting anyone off. You've got knowledge of CRM or Customer Service solutions, ideally having worked in or supported a Customer Service business unit.
What You've Accomplished:
You have successfully released a software product in the telecommunications market
You have completed a bachelor's degree, ideally a masters in computer science or MBA
You have delivered projects requiring collaboration with resources outside your direct control.
Pega Offers You:
Gartner Analyst acclaimed technology leadership across our categories of products
Continuous learning and development opportunities
An innovative, inclusive, agile, flexible, and fun work environment
Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company
Job ID: 15775
As anand Affirmative Action employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.
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