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Circles Client Success Director in Waltham, Massachusetts

Circles is an integral part of Sodexo’s Quality of Life Solutions. With a long history of providing exceptional personal and business support services, Circles has a significant impact on the well-being of our consumers while driving business outcomes for our clients. Circles offers a wide range of services that make the everyday life simpler and more fulfilling. Circles is proud to work with many local, national, and global companies.

Position Overview:

Account Management is the hub of the organization. This position will assume the relationship with the client from the sales department once the sales process has ended and will be the liaison to Circles for the client, assisting with client launches and the ongoing relationship. Responsibilities will include: building and maintaining day to day relationships with the client, assisting in development of a strong communications system with marketing, operations and sales teams. This position requires excellent communication and relationship skills, a high level of professionalism, and analytical thinking. This is a great opportunity for you if you enjoy developing and nurturing a relationship and ensuring client satisfaction.

Responsibilities of an Account Director:

  • Building and maintaining strong tactical and strategic relationships with the client

  • Act as liaison between Circles and client to drive achievement of program goals

  • Drive and secure contract renewals

  • Acts as program manager/project manager for client initiatives/deliverables

  • Creation of compelling client presentations

  • Report on and communicates progress to internal partners on all key client performance indicators

  • Ensures accounts are profitable

  • Look for opportunities to grow accounts through ensuring conversancy in the client account business vertical, as well as looking for value-added opportunities to assist the client to reach their business goals

  • Identify new growth opportunities for Circles, primarily via a committed focus on and staying attuned to sales activity/trends for existing accounts

  • Manages overall reporting process for accounts on monthly/quarterly basis

  • Facilitate, design and manages cross-functional project plans to ensure successful new client launches and current client initiatives

  • Grows and maintains strong partnerships / relationships with internal Circles service teams to assure the effective day to day servicing of clients

  • Liaise with internal marketing partners to drive client marketing efforts, including the development of new materials and the launch/maintenance of ongoing marketing plans

Requirements

Personal attributes:

  • Solid business judgment

  • Proactive

  • Energetic

  • Analytical

  • Deadline oriented

  • Positive attitude

  • Problem-solver

  • Identifies and communicates priorities

  • Calmly manages multiple tasks

  • Detail oriented

  • Welcomes change

  • Flexible

  • Team Player

Skills:

  • 5-7 years of client management experience

  • Flexibility to manage multiple client demands and projects simultaneously

  • Microsoft Suite proficient

  • Clear concise communicator

  • Recognizes different audiences and level of detail necessary

  • Ability to lead people on cross-functional teams

  • Strategic thinking and planning, innovation, creativity in problem solving and decision-making

  • Ability to quickly grasp and then communicate analytic concepts and ideas clearly

  • Excellent written and oral communications

  • Bachelor's degree required

15%-20% estimated travel required

Benefits

Circles offers a competitive compensation package as well as full benefits including:

  • Medical, dental, vision

  • 401k

  • Short term and long term disability coverage,

  • Unlimited PTO

  • 30 day paid sabbatical.

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