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National Grid Business Strategist in Waltham, Massachusetts

About us

National Grid is one of the world’s largest publicly listed utilities focused on transmission and distribution of electricity and gas. We deliver electricity and gas safely, reliably, and efficiently to the customer and communities we serve – all while working toward a clean energy future. As part of our commitment to helping our society decarbonize, National Grid must develop the digital and technology capabilities required to operate a zero-carbon electricity system. This will require us to complete our digital transformation so that we can build products, platforms, and services that enable the innovation needed to reshape the energy system.

As part of this transformation, National Grid has built a new team, Digital, to infuse our organization with digital builders across product management, design, and engineering. We offer flexible remote working arrangements in the Northeast region of the US, and in London in the UK. We have physical offices in Boston, MA and Brooklyn, NY in the US, and Birmingham in the UK. We are hiring digital builders at all levels to support our mission to enable a fair and affordable transition to a clean energy economy.

Job Purpose

The Business Strategist role will require an excellent analytical mind with the ability to challenge the status quo, rethink current ways of working to create new value and communicate and influence at all levels. The role creates and manages the product's business case, drives value creation, and influences the prioritization of product features based on business value. The role will also influence the change management activities required for product adoption.

Key Accountabilities

  • Working with the business units to create and refresh digital roadmaps, including:

  • The end-to-end review of business processes, including process “tear downs”

  • Understanding current frictions and proposing solutions with high-level value benefits

  • Sequencing and prioritizing digital projects and defining funding requirements for each business unit

  • Running business ideation (Hack-a-Future) sessions

  • Building the detailed business case for each digital concept:

  • Understanding the value levers & product cost

  • Building out the holistic end-to-end business case

  • Communicating with product teams on the biggest value creation levers for the product:

  • Ensuring the product continues to create value as it develops

  • Maintaining the business case based on feedback from customers, engineers and other stakeholders

  • Communicating with the sprint team on how the product is evolving based on feedback from customers (product features) and engineers (technical capability)

  • Working with the business units to acquire domain expertise and helping navigate the business to unlock value

  • Working with Strategic Designers:

  • Understanding feedback from customers/users & quantifying the impact on the business case

  • Influencing the design of the product so it remains focused on the value creating levers

  • Designing experiments to further test the product

  • Ensuring the Product Owner is prioritizing the most value-creating features, through understanding and quantifying the value associated with each feature

  • Staying connected with Engineers and understanding what's technically feasible and what's not

  • Collaborating with business units to navigate the organization to help the team create value

Supervisory/Interpersonal- Experience Required


  • Deep expertise in business case modeling

  • Experience with Design Thinking and process re-engineering

  • Understands business value levers, and can take high-level business concepts and turn them into tangible value cases

  • Able to articulate product and design needs

  • Understands the business change implications of digital transformation and can work with the business to facilitate a smooth transition to new ways of working

  • Able to work collaboratively with cross-functional teams

  • Able to solve problems with agility

  • Able to distill complex information into a consumable format for variety of audiences

  • Able to communicate effectively to senior stakeholders

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