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ServiceNow, Inc. Business Analytics Manager in Waltham, Massachusetts

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog ( and hear from our employees ( about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

What you get to do:

  • Accelerate revenue growth in the Americas by identifying insights from sales data and drafting business recommendations

  • Be a reliable business consultant and deliver services that scale to all field stakeholders

  • Drive operational excellence by supporting GTM strategy and evolution

  • Manage the forecast process for the week, month, quarter, and year

  • Support QBRs, pipeline reviews, program milestones, SKO, and executive asks

  • Write commentary on the state of the quarter for a weekly newsletter shared with our sales leadership team

  • Collaborate with geos, business units, and IT to streamline company processes and improve dashboard adoption

  • Build Power BI reports that help sales leaders manage their teams

In order to be successful in this role:

  • 5+ years of experience supporting large sales organizations, ideally at a publicly traded company

  • Experience with relational databases and SQL

  • Proficiency using Power BI Power Query and writing expressions by using Data Analysis Expressions (DAX)

  • Ability to lead data investigations and projects with ambiguous requirements

  • Ability to articulate abstract concepts in business terms, structure a story to highlight key insights, and present analysis effectively to key stakeholders

  • This role will be Hybrid, working 3 day a week in our Waltham, MA office

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here ( to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here ( to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site ( .

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