Carbon Black, Inc. Business Analytics Manager in Waltham, Massachusetts

Business Analytics Manager

Sales Operations and SupportWaltham, Massachusetts



Why Carbon Black?

At Carbon Black, you’ll have the chance to make an impact in the ever-evolving cybersecurity space. Our advanced technology tackles even the toughest challenges and stays ahead of the latest threats.If you want to join an agile fast growth company that’s building leading edge cloud based security solutions, then Carbon Black is the place for you. Driven by passionate people who are dedicated to making the world safer, led by a world class leadership team and enabled by a market leading product, it’s no wonder we’ve been named a “Top Place to Work” by the Boston Globe for four consecutive years. Join us!

Why You Matter

Reporting to the Director of Business Intelligence and Planning, this role will be a critical business partner for sales and service management. This role will leverage business analytics to provide critical insights into trends and performance, proactively making recommendations and proposals to improve business performance and optimize resources. As an expert in measuring KPIs, developing balance scorecards and data visualization oriented to enable transparency and insights to achieving business goals, this role is critical to our success at Carbon Black.

What You’ll Do

  • Business analytics partner - Quantitatively work with sales leadership and management to develop reporting, analytics and models that track all aspects of sales and customer retention.

  • Generate insights - Identify, analyze, and interpret trends and patterns of large data sets vs business goals to generate meaningful operational and commercial insights. Partner closely with sales and service leadership to develop actionable and measurable programs that accelerate revenue, increase sales productivity/attainment and increase customer retention. Perform deep analysis on the leading, in-process, and lagging indicators correlating to the overall sales and customer health.

  • Evolve analytics capability – partner with IT and leverage best practices and expertise in data visualization to develop our Qlik, Gainsight, Salesforce and other business intelligence platforms to meet our evolving business needs and analytics goals.

  • Drive action - Build a strong internal network of experts and resources that can help drive effective change. Package and position recommendations to executive and sales management through a balance of quantitative and qualitative analysis.

What You’ll Bring

  • 5+ years of proven experience in analytics roles in Management Consultancy, Finance, Sales Operations or Customer Operations.

  • An expert in defining business KPIs, Balanced Scorecards, business modelling, visualization of data to leverage broad data sets to generate critical business insights aligned to achieving commercial goals.

  • Strong background in business analytics leveraging platforms such as Qlick, Salesforce and Excel, expert in report writing, excel modelling and data visualization.

  • Expert in solving complex problems through data and analytics, but providing insights that are logical, data driven and simple to understand aligned to business goals.

  • Excellent team and operational leadership skills, with excellent interpersonal, collaboration and partnering skills.

  • A Bachelor’s degree in Economics, Finance or analytics related subjects.

    Who We Are

Carbon Black is a leading provider of next-generation endpoint security. Carbon Black serves more than 3,700 customers globally, including 33 of the Fortune 100. As a cybersecurity innovator, Carbon Black has pioneered multiple endpoint security categories, including application control, endpoint detection and response (EDR), and next-generation antivirus (NGAV). Leveraging its big data and analytics cloud platform – the Cb Predictive Security Cloud – Carbon Black solutions enable customers to defend against the most advanced cyber threats, including malware, ransomware, and non-malware attacks. Deployed via the cloud, on premise, or as a managed service, customers use Carbon Black solutions to lock down critical systems, hunt threats, and replace legacy antivirus.

Carbon Black, Inc. is an EEO/AA employer. Carbon Black is an inclusive employer that believes in workplace equality, supports diversity, creates a welcoming environment, and respects the unique qualities each individual brings to the company.