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Wolters Kluwer Associate Director, Global Audience Marketing Programs in Waltham, Massachusetts

The Associate Director, Global Audience Marketing Programs is responsible for developing Clinical Effectiveness (CE) audience messaging and integrated marketing programs to attract buyers to the CE portfolio. Through a deep understanding of the CE buying journey in key industry segments, this role will lead the execution of the audience messaging framework and bring key messages to market through global programs, demand generation campaigns, sales enablement, and reputation programs. This role requires a highly collaborative and integrated marketing approach to lead and work with cross-functional teams across the CE organization.

This new role will be instrumental in developing impactful programs and campaigns around CE’s solution value to drive elevated market perception and support delivery of pipeline to the sales organization for new and existing business. A key element of this role is evolving and maintaining the audience messaging framework, testing and adapting as needed, and ensuring adoption across the marketing organization and measurably improve value perception in the market.

As a key programs leader in CE marketing, this role will work closely with the content team, revenue marketing, digital experience, and partner with product marketing to ensure cohesion in market messaging.

Essential Duties and Responsibilities

As a key programs leader in CE marketing, this role will work closely with the content team, revenue marketing, digital experience, and partner with product marketing to ensure cohesion in market messaging.

  • Develop and communicate customer-focused buying journeys for CE’s solutions, including buyer, influencer, and user interactions

  • Identify key roles in the buying process and develop value messaging unique to role

  • Create and communicate the audience messaging blueprint for use in customer-facing marketing programs

  • Develop, manage, and measure a global program framework and recommended global programs and campaigns

  • Drive channel activation by collaborating with Global Marketing channel leads to align activities across the buyer journey

  • Leading content strategy across the segment to up-level market perception of CE’s solution impact and value

  • Utilize communication programs, thought leadership and customer stories to support CE’s value message and reputation

  • Lead elements of global program and campaign planning, working closely with the Revenue Marketing team

  • Partner with third parties and agencies to research and adapt trends and content into Global Audience Programs

  • Integrate core product messaging into messaging with value-based audience impact

  • Anticipates business and industry issues and recommends key inputs to CE’s three-year plan

  • Communicates complex ideas (internally and externally) and drives adoption of different points of view grounded in data

  • Manage and monitor program and campaign performance against scorecards and KPIs, and recommend optimization

Other Duties

  • Ensure cross-functional teams are executing effectively through regular goal reviews and monitoring of KPIs

  • Effective program and campaign management

  • Performs other duties as assigned

Job Qualifications


  • Bachelor’s degree or equivalent required


  • Minimum of 10 years of broad marketing experience, with a history of addressing the needs of a large multi-product portfolio that serves the needs of multiple customer personas

  • Minimum of 3 years of experience in healthcare/healthcare IT preferred

  • Strong analytical skills, research orientation, and experience transforming a vision into an operational plan

  • Experience developing global campaigns and executing through a multi-regional model

  • Exposure to account-based marketing and digital marketing capabilities

  • Excellent communicator with an easy ability to transform product messages into compelling, impactful audience messages that grab the attention of our markets

  • A collaborative team leader can draw teams together toward common goals and ambitions

  • Demonstrated ability to achieve results working cross-functionally with sales, marketing and product teams

  • High integrity and high standards

  • Ability to prioritize many competing alternatives and plans, balance internal customer needs with business priorities

  • Proven success driving marketing strategies and plans

  • Team management experience a plus

Other Knowledge, Skills, Abilities or Certifications:

  • Presence – Executive presence, working effectively with senior leadership at Wolters Kluwer, but able to roll up his/her sleeves and work effectively with all levels of the organization

  • Strategic Focus – The ability to see the whole picture and implement the changes today that will lead to the integrated, efficient organization desired in the future

  • Commitment – A trusted partner to global Sales Leaders, Product leadership and Editorial teams

  • Communication – The ability to plan and deliver oral and written communications that are impactful and persuasive with their intended audiences. Everyday skills that allow for open and honest communication across the team and organization. Articulate with the ability to generate enthusiasm within the organization

  • Business Acumen – Ability to perform with insight, acuteness and intelligence; a builder with a hands-on management style and a high sense of urgency

  • Outstanding Work Ethic and Passion – A person with the highest moral and ethical standards, who can be relied upon to always act in the best long-term interests of the company. A personality that embraces and is excited by a challenge

  • Strong interpersonal skills – Must be able to lead a multi-disciplinary group that is geographically distributed and newly forming

  • Time management – Strong time management and prioritizing skills with the flexibility to recalibrate quickly according to changing requirements

Travel requirements

Up to 20% travel

Physical Demands

Work is typical of a normal office environment. As the business is global, sometimes calls/meetings will take place outside of typical local office hours.

The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They re not intended to be an exhaustive list of all duties and responsibilities and requirements.


Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.