Job Information
Bigtincan Account Manager in Waltham, Massachusetts
Requirements
Responsibilities:
Achieve target renewal rates and upsell targets.
Lead customer business review meetings providing ideas and strategies related to the use and implementation of our product.
Monitor customer engagement and develop methods to drive adoption of Bigtincan.
Work closely with Customer Success to upsell/cross-sell products and services.
Manage the customer’s contract to ensure compliance e.g., license count, product offering, services and other contract requirements.
Maintain SFDC Opportunity/Account records & attach relevant documents.
Travel as needed for customer meetings and conferences.
Desired Skills and Experience:
Minimum of 2 years of successful customer support
BA/BS Degree or equivalent experience
Highly motivated, goal oriented and persistent
Strong project management, organization, time management and multitasking skills
Excellent relationship building and influencing skills
Works effectively within a team
Excellent written, verbal, listening and presentation skills