Massachusetts Creative Jobs

MassHire Job Quest Logo

Job Information

Bigtincan Account Manager in Waltham, Massachusetts



  • Achieve target renewal rates and upsell targets.

  • Lead customer business review meetings providing ideas and strategies related to the use and implementation of our product.

  • Monitor customer engagement and develop methods to drive adoption of Bigtincan.

  • Work closely with Customer Success to upsell/cross-sell products and services.

  • Manage the customer’s contract to ensure compliance e.g., license count, product offering, services and other contract requirements.

  • Maintain SFDC Opportunity/Account records & attach relevant documents.

  • Travel as needed for customer meetings and conferences.

Desired Skills and Experience:

  • Minimum of 2 years of successful customer support

  • BA/BS Degree or equivalent experience

  • Highly motivated, goal oriented and persistent

  • Strong project management, organization, time management and multitasking skills

  • Excellent relationship building and influencing skills

  • Works effectively within a team

  • Excellent written, verbal, listening and presentation skills