Philips Biomedical Equipment Technician 2 (Queens, NY or surrounding area) in United States of America - Home Based, Massachusetts
Effective Tuesday, January 4, 2022, all U.S.-based employees are required to be fully vaccinated against COVID as a condition of employment at Philips*. Employees may request a reasonable accommodation. *Montana employees are currently excluded from this requirement at this time.
If you are a Colorado resident and this role is a field-based or remote role, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. You may contact 888-367-7223, option 5, for assistance.
Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.
But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common: An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions – the kind that make a real difference – when it matters most.
The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.
In this role, you have the opportunity to
Support the Multi-Vendor Services (MVS) business as a Biomedical Equipment Technician (BMET) 2 for Philips customers in the Queens, NY area. This position will be responsible for customer relationship management through the effective use of technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites; generate service revenue; adhere to state and federal regulatory requirements.
You are responsible for (but not limited to)
Build credibility and trust with customers by conducting proactive customer visits.
Provide appropriate, timely, and regular communications to customers and internal key stakeholders regarding customer and equipment issues.
Demonstrate a sense of urgency to identify and assist in the identification and resolution of customer issues. Follow the appropriate escalation process.
Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, and meeting commitments and arrival times. Understand customer’s business and completive environment
Generate revenue growth by offering solutions aligned with the service portfolio.
Adopt, develop, and maintain best practices.
Proactively schedules activities & makes him/herself available to assist others.
Seeks out opportunities to increase capability and capacity (i.e. may be required to become qualified in new device types, learns new tools). Assists in identifying training gaps with the team.
Actively participates as a member of the regional work team and works to improve team processes.
Puts the team ahead of individual needs and displays a positive attitude.
Works on areas improving customer satisfaction and company profitability. Keeps commitments – does not “pass the buck.”
Open to and embraces change.
Operate under the required knowledge of State and Federal regulatory requirements. Adheres to established training, quality, and safety requirements.
Manages company assets effectively in accordance with established Philips processes and guidelines including labor time, parts ordering and returns, tools and test equipment calibration, purchase orders, equipment, company vehicles, business expenditures, etc.
Performs all administrative duties within established Philips and regulatory timeframes including timesheets, service work orders, expense reports, preventative maintenance (PM), incoming inspections, site and service documentation, and other related paperwork.
May attend factory training classes and apply lessons learned through on the job training (OJT) and experience.
Independently resolve equipment and customer issues.
Independently diagnose and resolve electronic, network, and mechanical problems.
Independently complete planned maintenance (PM), incoming inspections, electrical safety checks, shipping/receiving for bench repair items, and administrative database maintenance as needed (e.g. attaching field service reports from third parties).
Utilize tools, support, resources, and escalation processes within required time frames to resolve customer and system problems timely and effectively.
You are part of
The Multi-Vendor Services Biomedical organization. You will benefit from the team’s growing breadth and depth of healthcare products and services portfolio, and you will be challenged to drive our best-in-class reputation through top customer experience ratings. In a “One Team” culture, you’ll have the support of an intrinsically linked group of multi-disciplinary experts who are driven by a common mission of making the world healthier and more sustainable. You will contribute to providing the right data, context, and approach which will change the way we do business and make a difference for our customers.
To succeed in this role, you should have the following skills and experience
Associate Degree in electronics or equivalent combination of education and experience; BSEE/BSEET/BSME/BSMET preferred.
Certified Biomedical Equipment Technician (CBET) certification preferred.
3+ years of experience servicing medical equipment; general biomedical, patient monitoring, blood pressure monitors, defibrillators, or infusion pump experience highly preferred.
Working knowledge of mechanical devices, tools, and test equipment; possess demonstrated skills in using oscilloscopes, digital multimeters, etc.
Knowledge of Digital Imaging and Communications in Medicine (DICOM) and networking desirable.
Working knowledge of electronic circuit boards, processors and computer hardware including applications, programming, and systems functionality.
Knowledge of computers and networking; PC competency to include utilization of Microsoft Office Suite products.
Ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment, including knowledge and use of all necessary tools and test equipment.
Ability to understand and utilize technical vocabulary to perform tasks according to either verbal or written instructions.
Ability to read and interpret schematics and site drawings with minimal assistance.
Ability to display strong organizational and multi-tasking skills, self-discipline, and autonomy to work independently in a high-pressure environment.
Ability to adapt to changing work requirements in a complex, fast-paced environment.
Ability to effectively operate in a team-driven environment to achieve assigned goals and objectives.
Ability to communicate, written and verbally, with various levels of employees and customers.
Must have and maintain a valid driver’s license and driving record that is compliant with Philips’ Fleet Policy.
Physical Demands and Work Environment
Job operates in the hospital/medical environment, reporting to the biomedical shops daily to perform repetitive tasks such as routine PM and inspecting new equipment to deploy within the hospital.
Requires travel to customer sites throughout the assigned city. Occasional overnight stays and travel by air or train may be required for training.
Responsible for carrying and monitoring company cell phone and being available and responsive during scheduled and non-scheduled hours, except during rest and meal periods as required by applicable state law.
Must be flexible in working hours as this position will require customer support during non-regular business hours, mandatory overtime on short notice, and/or weekend work as necessary.
Ability to participate in an on-call rotation to provide customer support.
Potential exposure to hazardous physical, chemical, radiological and biological agents and loud noise.
May work in environments where devices producing one or more of the following may be in use: high levels of radiation, high magnetic fields, high voltages, compressed and liquefied gases, and radioactive materials. Strict adherence to corporate and site safety procedures is mandatory.
Frequently in contact with electrical equipment. Occasional use of vibrating tools.
Frequently using standard office equipment such as computers, phones, and medical test equipment; regularly speaking, hearing, and viewing computers.
Frequently lifting, carrying, pushing, or pulling up to 20 pounds. Occasionally lifting or carrying up to 100 pounds, with assistance available when lifting or carrying items over 50 pounds.
Frequently standing, walking, stooping, kneeling, and extending reach. Occasionally twisting and crawling.
Use of personal protective equipment (PPE) may be required including, but not limited to, radiation monitoring badge, safety glasses, hard hats, hard toes shoes, and gloves.
May be required to adhere to certification/credentialing required by the customer in connection with admission into its facilities to perform job duties. Customer requirements may include, but are not limited to, drug testing and immunizations as dictated by the customer or facility policy.
In return, we offer you
The ability to collaborate with, learn and grow from colleagues in a highly complex, global organization where you can use your strengths to help drive strategic business initiatives for Philips. Additionally, we provide you a dynamic working environment in an innovative business, paired with a competitive salary, excellent benefits, and a supportive atmosphere where you can sharpen your talents with new challenges and career opportunities.
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa.
Company relocation benefits will not be provided for this position. Candidates need to live within the territory or within commuting distance to Queens, NY.
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.
Visit our careers website to explore what it’s like working at Philips, read stories from our employee blog, find information about our recruitment process and answer to some frequently asked questions.
It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.
As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.
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