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timetrade Director of Customer Consulting in Tewksbury, Massachusetts

Does this describe you?

  • You have consulted mid to large enterprise firms regarding economic impact of a technology project or solutions

  • You have created success plans with mid to large enterprise firms that maximize the adoption, usage and ROI of a technology solution

  • You may have had previous experience leading a small consulting and or delivery team

The Role:

  • Responsible who building success plans across a portfolio of 100 largest enterprise customers

  • Establish well-defined requirements and program governance to ensure that the client teams realize the product as intended

  • Conduct and present critical program assessments, including economic impact, joint success plan reviews and value realization

  • Collaborate closely across all functions of TimeTrade (Delivery, Product, Leadership, Marketing, Sales) to serve as the voice of the customer to provide internal feedback on how TimeTrade can better serve our customers

  • Experience managing a small team a plus

Skillsets

  • Experience in managing multiple customers and projects simultaneously

  • Excellent leadership skills with the ability to conduct workshops for clients and internal teams

  • Ability to engage in strategic conversations with buyers, executive stakeholders, and business leaders

  • Ability to work effectively with cross-functional internal teams such as Customer Success Managers, Professional Services, Account Executives and Managers, Support, Product Management and Leadership

  • Solutioning experience to anticipate and solve for all sorts of challenges, whether they be technical challenges, organizational challenges, or sales challenges

  • Industry knowledge of banking and financial services and their infrastructure a plus

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