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AirBorn Program Manager in Taunton, Massachusetts

SUMMARY: Responsible for executing customer strategies with one or more key customers to include all products and programs from new product introduction through volume production. This requires driving profitable business relationships and sales growth through high customer satisfaction while providing strong leadership to customer focus teams to ensure achievement of customer commitments. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: Other duties may be assigned. Leads, prioritizes and monitors all Customer Focus Team (CFT) activities. Acts as primary day-to-day customer point of contact, sets expectations with customer, functions as the primary Customer contact in resolution management and responsible for the overall health of the customer relationship. Ensures successful new product introduction by managing pricing, ECO prioritization and uses contract, pricing model and updated costs to present new pricing to customers. Negotiates to successful completion. Monitors and investigates technical, scheduling, financial and quality metrics, which deviate from established requirements; determines cause, and, takes corrective action. Understands and maintains customer product knowledge, customer market and competition. Establishes and monitors KPI?s related to PPV and inventory turns. Ensures Positive Price Variances alignment to site goals at the point of sale Schedules Executive Business Reviews (EBR) and Quarterly Business Reviews (QBR) Provides timely notification to Senior Management of critical problems encountered, action taken, and anticipated effect on project objectives. Accountable to ensure the build and delivery schedules by working with the customer, internal supply chain, and operations. Ensures the recovery for costs related to ECO activity, Non-Recurring Expenses (NRE) and other miscellaneous. Meets and manages customer demand in accordance with contract, site inventory objectives, equipment and personnel capacity Ensures customer demand (PO and Forecast) is managed and well understood by CFT members Communicates updated data to close gap between customer request and AirBorn commitment (manage expectations) Tracks, trends and reports On-Time Delivery to customer request and AirBorn commitment. Monitors customer revenue plan through demand outlook Ensures execution to contract terms and conditions to meet AirBorn?s obligation and ensures accuracy of quotations to protect gross margin. Coordinates with procurement organization to develop supply chain strategy which aligns with customer contract and site goals. Establish standard cost for parts based on customer?s influence, material, labor standard changes or inventory days Reviews Supply Chain data related to component lead-time, MOQ, and impacts to total inventory exposure. Accountable for receipt and distribution of customer documentation packages and coordinates collection and distribution of customer quality data. Ensures ECO process and impacts are captured and reported to customer. Monitors customer DPPM, DPU or DPMO with customer focus team to ensure quality measurements are within contract and customer required limits Monitors customer escapes events and lead customer focus team to root cause and corrective action driving closer of issues Effectively explores alternatives and positions to reach mutually beneficial sales agreements that gain customers? acceptance and commitment. KNOWLEDGE, SKILLS, AND ABILITIES Requires knowledge typically acquired through: Completion of a Bachelor?s degree in Engineering from an accredited university or college Seven to ten years related experience or training; and/or equivalent combination of education and experience. Ability to use analytical skills to solve problems by gathering data, analyzing it and drawing concise solutions. Ability to use, apply and promote problem solving tools etc...