Job Information
Cardis Furniture & Mattresses Sales Management in Swansea, Massachusetts
JOB SUMMARY
Responsible for establishing and maintaining guest services, oversees and is accountable for maintaining proper Retail Sales Associate behaviors and practices ensuring maximum sales and profitability through continuing education, training and mentoring of sales staff.
To oversee, manage, coordinate, and provide hands on leadership for all areas of the assigned store to ensure company and store goals, objectives and standards are met or exceeded. These goals and standards include but are not limited to developing and maintaining a top sales team as well as creating a unique selling culture that drives profitable sales.
Position location is to be determined. Possible location - Swansea MA, South Attleboro MA or West Warwick RI
ESSENTIAL DUTIES AND RESPONSIBILITIES
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ensure that each guest receives outstanding guest service by providing a guest friendly environment which includes greeting and acknowledging every guest, maintaining outstanding standards, solid product knowledge and all other components of guest service.
Maintains store environment (internal/external) that reflects company brand and corporate operating procedures.
Analyze and measure business trends; develop and implement plans to maximize sales and meet or exceed goals and objectives.
Control shrink, expenses and payroll.
Ensure appropriate merchandise displays are in store; signing.
Comparison shop and report results; share information with director and make appropriate recommendations.
Review department/store trends and recommend and initiate changes for maximizing goals and objectives.
Ensure compliance with all policies and procedures through regular store management and staff meetings, store walk-through and audits, etc.
Continually evaluate and react to performance issues and actively recruit management candidates and sales associates.
Train and develop, direct and monitor training and development for all store sales personnel.
Coaches and develops store team.
Builds talent throughout the store by hiring right, training right, treating right and managing right.
Performs other related duties as assigned.
Must comply with professional dress requirement.
Enforces company guidelines on floor rules.
Complies with security and confidentiality company policies.
Complies with company safety standards.
MANAGEMENT/SUPERVISORY RESPONSIBILITES
This positions is directly responsible for leading and developing Retail Sales Associates (RSA's) and Managers In Training (MIT's). Hold all personnel accountable to achieving their goals and following our selling strategy, floor rules and company policy.
COMPETENCIES
Problem Solving / Analysis
Business Acumen
Strategic Thinking
Results Driven
Leadership
Customer Focus
Technical Capacity
Communication Proficiency
Goal Setting
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, ability and/or physical demands required.
Required Skills
Education/Certification/Licensure:
Experience
Must be a proven sales leader to be considered. At least two years of commission-based retail sales management required. Working knowledge of a commission paid working environment is required. Previous inside commission sales experience is required.
Technical Skills
Proficient with Microsoft office tools, social media and smart device use and operation
Skills/Competencies:
Core Competencies
Job Knowledge
Work Quality / Work Quantity
Customer Focus
Initiative / Decision Making / Judgement
Communication / Active Listening
Accountability / Integrity
Interpersonal Skills / Team Oriented / Collaboration
Emotional Stability / Adaptability
Emotional Intelligence
Organization / Time Management
Creativity
Managerial Competencies
Alignment Performance for Success
Talent and Performance Management
Human Capital Management
Building A Successful Team
Developing Others and Coaching
Conflict Management
Process Improvement
Managing Change
Business Acumen
Sales Competencies
Achievement Motivation
Monetary Motivation
Extraversion / Outgoing
General Cognitive Ability
Sales Skills
Product Knowledge
Rapport Building
Comfortable Talking About Money
Qualification Questioning
Objection Prevention
Objection Handling
Gaining Commitment
Closing Techniques
Post-Sale Relationship Management
Consistent, Effective Prospecting
WORK ENVIRONMENT
Work performed in a retail environment with merchandise displays and some items available for purchase in inventory. This role routinely uses standard office equipment, such as computers, phones, photocopies and fax machines.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, knelling, stooping, crouching, crawling, and climbing all day. The employee must frequently lift and/or move items over 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
POSITION TYPE / EXPECTED HOURS OF WORK
Flexible schedule (evenings, weekends and key days required). This position regularly requires long hours.
TRAVEL
This position requires travel to main headquarters or to other store locations whenever necessary. Some overnight and air travel required to visit other markets or attend conferences.
OTHER DUTIES
Please note this job description is not designated to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Required Experience