Massachusetts Creative Jobs

Tempus Unlimited, Inc. is a nonprofit organization that provides community-based services to empower children and adults with disabilities to live as independently as possible in the least restrictive environment. The agency, through its programs and services, encourages the inclusion of people with disabilities into the mainstream of society, including social, recreational, family and work activities. The Outbound Customer Service Phone Support contacts our customers in the Personal Care Attendant (PCA) program (consumers, surrogates, and PCAs) to communicate where additional or corrected information is required to facilitate processing of program related documentation or other information. High volume call center and phone customer service preferred Full time, 35 hours a week Monday - Friday, 8:30am - 4:30pm 30 days required in person for training Stoughton office location Bilingual Essential Functions: Outbound calls Communicate with Consumer Relations staff Provides program related resource information, as applicable Must report all suspected incidents of consumer sexual/physical abuse and neglect to the Disabled Person Protection Commission (DPPC) Competencies: Competent with data entry Self-motivated Professional, friendly and understanding Punctual and dependable Able to work efficiently as a team player Willing to learn and apply new information Preferred Experience: Call Center and customer service experience highly preferred Working in office experience highly preferred Bilingual a plus Required Education: High School Diploma Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and/or hear. The employee is frequently required to sit; stand; walk; use hands to finger, handle or feel; and reach with hands and arms. No travel is required for this position. Other Duties: Note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.