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South Middlesex Opportunity Council Teen Parenting Program Relief Staff in Springfield, Massachusetts

Why Work for SMOC?

  • Flexible schedule, work/life balance and a 35-hour work week.

  • Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.

  • Employer Paid Life Insurance & AD&D and Long-Term Disability after 6 months of employment.

  • Two Comprehensive Medical Plans with HRA Employer cost-sharing and 79% of premiums covered by the Employer.

  • Dental w/ Orthodontic Coverage with 75% of premiums covered by the Employer.

  • EyeMed Vision Insurance

  • 403(B) Retirement Plan with a company match on day one.

  • Additional voluntary benefits including – additional Term and Whole Life Insurance policies, Accident Insurance, Critical Illness, and Short-Term Disability.

  • Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.


    The Open P antry Teen Parenting Program is a residential program for teenage parents and their children . The Relief Staff is responsible for all aspects of shelter operation during his/her shift including maintenance of the house and supervision of families.


  • Have Knowledge of house rules/expectations and logs any infractions of those rules.

  • Attends assigned household tasks such as laundry, remaking rooms, etc.

  • Attending staff meetings and training as required .

  • Complete hourly house checks for purposes of safety and security.

  • Participate in shift change at beginning and end of shift.

  • Answer the phone and take messages.

  • Maintain cleanliness and order in staff office.

  • Build and maintain respectful helping relationships with clients.

  • Supervise curfews and bedtimes when applicable.

  • E ngage all clients by understanding and addressing their needs whether within or outside the scope of the specialty.

  • A ttend & participat e in engagement team meetings, follow up with client service plans and communicat e effectively with clients and staff in other specialty areas.

  • Ensure compliance with program/department, agency and/or funder requirements , as well as SMOC policies & procedures .

  • Other duties as assigned.


  • Previous experience working with homeless and/or teens preferred.

  • Strong verbal and written communication skills .

  • Bi-lingual preferred.


  • Directly reports to program director.

  • Direct reports for this position are N/A.


  • Must be able to climb three flights of stairs as there is no elevator in the program.

  • Must be able to climb up and down the stairs throughout your entire assigned shift.

  • Program is not handicapped accessible.

  • Must be able to work overnights.

  • Assigned chores may include bending and stooping, carrying, light lifting and pushing .


    The program is operated out of a three-story house located in the North end of Springfield, MA . Staff are required to do hourly in- house checks and be able to respond to guests' needs on all floors. There is minimal lifting involved. Driving is also a requirement as the program is required to pick up all referrals to the program. As part of the responsibilities of this position, the Relief Staff will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services .

    We are an equal opportunity employer committed to diversity in the workplace .