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MassMutual Supplier Relationship Manager in Springfield, Massachusetts

The Opportunity

As a Supplier Relationship Manager, you will partner closely with teams in the MassMutual Procurement Organization and cross-functional stakeholders to ensure that our supplier relationships are being optimized across multiple facets including innovation, value realization, continuous improvement and risk mitigation.

The Team

The team is comprised of seasoned Supplier Relationship Manager professionals with experience in procurement. The broader procurement team in a rapidly developing and growing group of procurement professionals who are excited about transformation and improving procurement. The team understands the challenges of transformation and is capable of building and managing at the same time. The team is also highly collaborative and supportive, with development & training support available.

The Impact:

Do you constantly scan the internal and external environments for factors, trends, and patterns that may affect the organization's business? Do you enjoy working with teams to establish a clear mission and goals? Would you like to be a steward of MassMutual's resources and reputation? If so keep reading!

Your day to day would look like but is not limited to the below:

Internal Relationship Building

  • This role requires a strong and seamless working relationship with MassMutual enterprise stakeholders and the ability to be the ‘go-to’ resource for all business and functional areas when it comes to working with our suppliers

  • Actively engage internal stakeholders across the enterprise to ensure frequent communication and alignment on overall MassMutual supplier management strategies and strategic supplier specific strategies.

  • Serve as the supplier relationship champion and expert of strategic supplier relationships under your supervision.

  • Communicate supplier strategies, associated risks, and value creation effectively to leadership both within and outside of Procurement

General Strategy Management

  • Conduct competitive market research as relates to your assigned area(s) of responsibility and share insights with colleagues both within and outside of Procurement

  • Assist in contract development or negotiations with knowledge of key SLAs/OLAs, KPIs, pricing specific to your areas of responsibility

Managing Strategic Suppliers

  • Work with suppliers, internal stakeholders across the enterprise and Enterprise Risk Management to ensure accurate and timely completion by suppliers of core Risk documentation

  • Manage the due diligence process including sending applicable due diligence assessments to supplier for completion, sending reminders to suppliers if assessment deadline isn't met, reviewing supplier's completed due diligence questionnaires and supporting documents for the proposed product/service

  • Coordinate with cross-functional teams to ensure key contracting elements, including service level agreement components and evaluation process are aligned and included in the draft contract before passing to Legal for review

  • Support Procurement in preparation for and facilitating of contract negotiations and oversee the overall contracting process from a supplier experience and quality standpoint

  • Lead supplier onboarding activities, including, but not limited to, coordinating supplier training, granting system access and ensuring that the supplier is familiar with their main contacts within MassMutual

  • Determine and lead appropriate supplier specific ongoing monitoring plan (operational business review meetings, executive oversight meetings, issue management reviews, performance scorecarding, contract management reviews, risk management reviews etc.)

  • Lead investigations on all supplier issues by working with relevant internal stakeholders and help the supplier to resolve issues efficiently. Loop in appropriate MassMutual teams if risk profile or contract updates become necessary

  • Work closely with the Business Units to align on company-wide supplier management strategies

  • Manage the supplier offboarding process once the Business Owner initiates the termination request. Work with all relevant stakeholders to ensure that the supplier access to MassMutual data and systems are terminated appropriately, supplier list is updated and all stakeholders are informed

The Minimum Qualifications

  • 8+ years of professional working experience that required building strong relationships with stakeholders and partners

  • Strong financial acumen and understanding of how supplier spend relates to company results

  • Demonstrated excellent qualities in verbal and written communication, facilitate meetings, project management, organizational and time management skills

  • Strong understanding of financial services regulatory environment and guidelines

  • Team player at executive levels who collaborates with business units and functional partners (i.e., IT, finance, HR, legal)

  • Strong presence with stakeholders and the ability to effectively influence across teams

  • Proven ability to deliver on objectives, projects, and initiatives; with courage to enact change across the organization in the face of adversity

  • Both think and act strategically; Demonstrate strong judgment in decisions

  • Lead through transition; Communicates the vision for the future and provides motivation for people to change; Address questions and resistance to change with confidence and an understanding of what is needed for buy-in

  • Works independently and with management on highly visible, divisional/cross-divisional complex projects

  • Enhances supplier relationships by developing and driving for continuous improvement

The Preferred Qualifications

  • Experience in leading company-wide initiatives that involve multiple Business Units

  • Involvement in conducting industry-specific research

  • Possesses a strong understanding and prior working experience in supplier management activities including performance management (SLAs, KPIs etc.), relationship management, contracting and risk management

  • Has a thorough knowledge of supplier management best practices and trends, specifically in the financial services industry

  • Knowledge and experience operating in an industry best practice procurement organization

What to Expect as Part of MassMutual and the Team

  • Regular meetings with the Supplier Relationship Management team

  • Focused one-on-one meetings with your manager

  • Access to mentorship opportunities

  • Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource Groups

  • Access to learning content on Degreed and other informational platforms

  • Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits


MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.