MassMutual Financial Group Relationship Manager in Springfield, Massachusetts

Since 1851, MassMutual’s commitment has always been to help people protect their families, support their communities, and help one another. This is why we want to inspire people to Live Mutual. We at MassMutual value diversity and inclusion. We’re people helping people.

A career with us means you will work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are the foundation of what makes MassMutual a strong, stable and ethical business. We seek and value unique and varied perspectives and experiences because we believe we are stronger when all voices are heard. We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans rely on each other.

Together, we’re stronger.



MMLIS provides our representatives with leading-edge broker-dealer capabilities and integrated productivity tools to help enhance firm profitability, drive business growth and forge deeper customer relationships. The Agency Support Group is a team of individuals who manage the broker-dealer relationships for over 80 Agencies. In addition to daily support for Agency Management Staff (GA, IS, ASO), this team champions business transformation initiatives such as the MMLIS Wealth Management, MMLIS Brokerage, UAO, and MMLIS Workbench through pro-active communication, promotion, and training. When requested by agency management or MMFA, the relationship managers participate in the recruiting process by assisting with the transition of experienced producers.

This position requires the relationship manager to combine strong listening, questioning, positioning and presentation skills with sound working knowledge of MMLIS products, services and systems.

The relationship manager is expected to:

  • Build relationships and work with key business decision makers

  • Proactively communicate with their agencies

  • Drive high satisfaction, quality and efficiency for both the Agency and MMLIS

  • Develop existing representative relationships to retain and increase assets, revenues and profitability

  • Act as an advocate for change

  • Influence service model improvements

  • Provide consultative support ensuring their representatives leverage MMLIS’ products and services as effectively and efficiently as possible

  • Possess or achieve mastery level knowledge of the MMLIS Wealth Management Platform and related product offerings

  • Possess or achieve mastery level knowledge of the MMLIS Brokerage Platform, UAO, Esignature, and straight through processingQualifications:

  • 6-10 years of broker-dealer experience

  • Exceptional customer service skills

  • Superior presentation skills

  • Ability to influence and guide the decision making process of Agency Management

  • Superior ability to build relationships

  • Proven experience working with large strategic relationships

  • Ability to manage competing priorities

  • Experience with various business partners across the organization

Ranked No. 77 in the annual FORTUNE ® 500 Ranking (FORTUNE ® Magazine, June 2017) and recognized as a World’s Most Ethical Company by Ethisphere, MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It’s more than our company structure – it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual.


Focus on the Customer: We understand our customers well and look for every opportunity to deliver an experience that is clear, easy, personal, human, empowering and trustworthy.

Act with Integrity: We deliver on our promises by being open, honest and humble and by adhering to the letter and spirit of applicable laws, rules, regulations and company policies.

Value People: We respect and learn from each other’s diverse backgrounds, experiences and ideas. We engage and develop people to their greatest potential.

Work Collaboratively: We work together to achieve results by actively listening, seeking, understanding and creating solutions as a unified team driving toward one company, one culture, one brand.

Achieve Results: We focus on winning by exceeding expectations and getting better – everyone, every day.

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MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply.

At MassMutual, we’re fostering an inclusive and dynamic environment where our employees are valued for who they are and can build successful careers. For us, diversity and inclusion is more than a goal, it’s the only way forward.

• 100% rating on the Human Rights Campaign Corporate Equality Index (2018)

• National Association for Female Executives Top Company for Executive Women (2017)

• DiversityInc Noteworthy Company (2017)

• Disability Equality Index® (DEI) Best Place to Work for Disability inclusion (2017)

• Working Mother Media 100 Best Company (2017)

• Military Friendly Employer (2018)