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MassMutual New Business and Underwriting Business Execution Lead in Springfield, Massachusetts

Job Description

The Digital Operations Business Execution Lead represents the voice of the customer, responsible for working with various partners including: Core Technology, Haven Technologies, Digital Operations and Distribution stakeholders to define and prioritize various programs and efforts. The Business Execution Lead will drive program and strategic vision, direction and coordination on specific efforts. They will identify innovative opportunities, work with stakeholders to evaluate opportunities and determine the ones worthy of business and technology investment that align to our overall strategy.

Do you want to be part of a team that encourages your growth, supports your ambitions and makes it a priority for you to reach your goals? Is helping people part of who you are? At MassMutual, we help millions of people find financial freedom, offer financial protection and plan for the future. We do this by building trust with our customers by being knowledgeable problem solvers and prioritize their needs above all else. We Live Mutual.

​Key responsibilities of the Business Execution Lead (BEL)

  • Ideation- Drive project vision and direction. Identify innovative opportunities, work with stakeholders to evaluate opportunities and determine the ones worthy of business and technology investment. Ability to understand emerging tech trends, see how they impact technical road map, and how they drive innovation

  • Partner with Strategic Planning and Delivery to innovate, ideate and execute short/medium and long term project deliveries.

  • Responsible for CBA's, business analysis, stakeholder identification, project planning and delivery as well as identifying metrics needed.

  • ​To accomplish this, the Business Execution Lead will partner across business and product lines to succeed.

  • This person will also benefit from having BPO, transition or migration experience.

  • Strong project management background and experience delivering multi-phased, large scale projects with interdependencies.

  • Prioritization and backlog management of their or other assigned projects/efforts- Working with business and technology stakeholders, identify and build a prioritization framework to evaluate competing priorities and facilitate prioritization conversations.

  • Accountable for delivery and health of work-cell (agile or waterfall) team(s)

  • Create an environment that is proactive, agile, economical, collaborative fun and accountable

  • Responsible for managing capacity / demand of the business

  • Provides information to business partners about product line improvement opportunities and collaborates with them to drive down costs and support capabilities

  • Change management- Lead, collaborate and coordinate business readiness activities including product testing, end user education, roll out, iteration and support

  • Build and monitor key metrics to ensure success is achieved including followup plans to increase adoption or efficiency as needed

  • Initiate and implement corrective action as needed – build out of contingency plans

  • Ownership of coordinating all efforts associated with their deliverable including but not limited to cost, schedule, quality and scope

  • Single person accountable for the overall success and delivery of their effort acts as the project champion

  • Provides sign off and review of lira's or requirements - both functional and non functional

  • Participate in sprint planning and review meetings providing guidance to business and IT for any backlog or pending initiatives

  • Has business input and sign off on business case, business benefits and CBA


  • 5+ years of overall industry experience with at least 2+ years of business/IT leadership, business unit leadership, or other functional leadership experience

  • College degree, MBA preferred

  • Strong history of sound decision making

  • Self-driven, extremely energetic individual who has the vision of enhancing the new business and underwriting value chain for advisers, clients and operations

  • Understanding how to quantify and display business results

  • Experience in managing business engagements starting from building strong relationship with the various business leads to balancing a wide variety of priorities

  • Proven ability to apply financial insights and draw accurate conclusions from financial and other quantitative information

  • Assists in the development and definition of the business partners’ strategy

  • Excellent communication, presentation, influencing and reasoning skills – ability to concisely tell a story clearly conveying the benefits, risks and action steps

  • Demonstrated leadership in coordinating initiatives across business and organizational boundaries, and building effective cross-functional teams

  • Ability to travel and work under periods of stress.

  • Authorized to work in the United States with or without sponsorship

MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.