MGM Resorts International Group Dining & Events Specialist (MGM Springfield) in Springfield, Massachusetts

Location:

Springfield, Massachusetts

POSITION SUMMARY:

The Group Dining & Events Specialist is responsible for selling the hotel as it pertains to all Group Dining & Event’s needs. Group Dining & Events sales may include corporate, social and at times, special events. In addition, the position is responsible for detailing every aspect of a group booking, coordinating the details within each department and being the point person for the client. All duties are to be performed in accordance with departmental policies, practices, and procedures.

POSITION RESPONSIBILITIES/DUTIES:

  • Develop relationships and secure business with key clients with an emphasis on conventions and social business.

  • Handles multiple concurrent contract negotiation in order to maximize volume, revenue and profit.

  • Detail every aspect of a group booking, coordinate the details within each department and act as point person for the client.

  • Professionally represent the property during site inspections, client entertaining, tradeshows, presentations and offsite events.

  • Actively soliciting new business, contact prospective clients via phone, email, letter etc. to identify and procure business opportunities in order to maximize volume, revenue and profit.

  • Achieve monthly individual and team revenue goals.

  • Perform site tours for prospective clients and conduct pre-event and post event meetings with clients.

  • Build and maintain positive relationships with key customers.

  • Respond to client request on a same day basis, follow-through with clients.

  • Develop F&B minimums and space availability that are competitive and offer highest yield for the hotel to ensure maximum profitability.

  • Negotiate business terms of contracts.

  • Develop proposals, menus and group events orders.

  • Effective and proactive communication to external and internal clients.

  • Work closely with venues operations and culinary teams to ensure proper event execution.

  • Perform projects such as market research, department marketing plan, event planning packages and lead distribution to ensure maximum room occupancy and client satisfaction for all accounts.

  • Work in tandem with the Catering Sales team.

  • Manage individual goals, inquiry conversions report, re-solicit reports.

  • Participate in the Annual Catering & Group Dining Marketing Plan to target key markets (including menu development, packaging, gifts, tradeshows and reader boards):

  • Local

  • Citywide

  • Weddings

  • Other job related duties as requested.

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.

EDUCATION and/or EXPERIENCE :

Required: Measurable requirements will be used as pre-screening questions

  • At least 2 years of Food and Beverage experience in a high-volume hotel.

  • Previous catering or group dining sales experience.

  • Excellent customer service skills.

  • Professional appearance and demeanor.

  • Working knowledge of Microsoft office.

  • Basic office equipment knowledge including copiers, printers, faxes and telephones.

  • Proper phone etiquette, people and communication skills.

  • Ability to communicate effectively in English both verbally and written forms.

  • Work varied shifts, including weekends and holidays.

  • Have interpersonal skills to deal effectively with all business contacts.

  • High school diploma or equivalent.

Preferred:

  • Previous experience working in a similar resort setting.

  • Working knowledge of Delphi.

  • Working knowledge of Open Table.

CERTIFICATES, LICENSES, REGISTRATIONS:

  • Clark County Health District Food Handler’s Card

  • Alcohol Awareness certification

  • Proof of eligibility to work in the United States

KNOWLEDGE/SKILLS/ABILITIES:

  • Excellent customer service skills

  • Interpersonal skills to effectively communicate with all business contacts

  • Ability to effectively communicate in English, in both oral and written forms

WORK SCHEDULE/HOURS:

  • Regular scheduled hours : Varied

  • Other – Must be flexible if needed for occasional work outside of normal business hours

MGM Resorts International develops, builds and operates unique destination resorts designed to provide a total resort experience, including first-class accommodations and dining, world-class entertainment, state-of-the-art meeting and convention facilities, and high-quality retail and gaming experiences.

With 77,000+ employees, the Company is one of the world's leading global hospitality and entertainment companies with 23 resorts. We’re proud to be recognized for our commitment to being socially responsible, including an industry-leading diversity and inclusive culture, community engagement and philanthropy initiatives, and a commitment to environmentally sustainable approaches in development and operations.

While we operate leading resorts and amenities, ultimately it is the people of MGM Resorts who make the difference daily by providing the ultimate guest experience. We welcome you to join us.

If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact our Corporate Diversity and Disability Outreach department at 1-844-247-0370 or email talent@mgmresorts.com .

We are an Equal Opportunity Employer. We are also committed to protecting the privacy of visitors to our employment application site, including the protection of any personal information provided to us. For more information about MGM Resorts International, including our privacy policy at http://www.mgmmirage.com/privacy.htm and commitment to diversity and inclusion, please visit http://www.mgmresorts.com/ at http://www.mgmresortscareers.com/ careers.