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MassMutual Field Deployment Relationship Manager in Springfield, Massachusetts

The Opportunity

The MMFA Field Deployment Relationship Manager is a key role within the field readiness strategy & deployment organization. MassMutual Financial Advisors is the distribution arm of MassMutual. In this role, as well as all roles within MassMutual, you will demonstrate accountability, agility, a dedication to be inclusive, a strong business acumen, and will show courage, even in the most difficult situations. We also highly value strong communication skills, a passion for learning, leadership traits, resilience, and self-awareness.

The Impact

The Field Deployment Relationship Manager will work directly with the leadership in our firms to drive accountability for all readiness activity supporting initiatives being deployed to the field, as well as, driving adoption of our digital platform. The RM will have a deep understanding of strategic priorities and initiatives being driven from within MMFA and through the manufacturer and how it will impact our firms. Additionally, the RM will be accountable to understand issues and concerns being shared by the firms and working with business partners to drive and implement solutions.

Key Responsibilities Include:

  • Drive accountability within assigned firms for successful readiness planning and deployment of initiatives at the local level. including continued adoption of our digital platform.

  • Work closely with General Agent, Practice Development Specialist(PDS) and firm trainers to ensure effective train-the-trainer model in place and firm readiness plans are developed and executed.

  • Experts in knowledge, functionality and use of MassMutual’s digital platform.

  • Proactively identify opportunities to help drive adoption of our digital platform; collaborate with Field Experience RM (A360) or other key resources to define approach/resources needed

  • Present at agency meetings, training meetings, conferences/events and to new recruits/top advisors to showcase our digital platform and drive engagement and adoption.

  • Build relationships in assigned firms; be the go-to person for questions and support related to strategic initiatives being deployed to the field.

  • Serve as primary contact for field feedback; coordinate support needed to resolve issues/concerns.

  • Work collaboratively with critical home office resources for overall firm success.

  • Partner closely with readiness project management team to drive readiness activity and identify additional readiness needs/opportunities.

  • Understand digital platform adoption rates/metrics in assigned firms and work with firm leadership to improve when needed; monitor participation in readiness activity; escalate concerns or issues to appropriate stakeholders.

  • Work with Firm Readiness team to identify gaps in firm PDS roles, where potential support is needed to bring in a new PDS, or help upskill a PDS.

  • Develop strong knowledge of strategic priorities within MMFA; understand the 5 pillars and how the organization is driving them; be a proponent of key messages around the value of MMFA and its mission.

  • Participate in GAX and AAX committee meetings to understand key issues/concerns being raised by the field.

  • Ownership of Agency Experience Office coordinating all activity within it; Utilize Agency Experience Office to understand, test and learn the fields experience when interacting and conducting business with MassMutual, understand issues and work with appropriate resources to identify and implement solutions.

  • Provide status reports summarizing field engagement to ensure leadership is fully informed; speak effectively and knowledgeably to all readiness activity underway, what it means and how it’s being delivered in assigned firms.

The Minimum Qualifications:

  • At least 4+ years’ experience in the financial services industry

  • Experience working directly with the field/general agents

  • Relationship management experience required

  • High School Diploma or equivalent

  • Ability to work quickly and independently with attention to detail and sensitivity to deadlines

  • Excellent written and verbal communication skills

  • Extremely organized, detail-oriented individual who is capable of self-managing and multi-tasking in a fast-paced, demanding environment

  • Proven ability to collaborate within team and cross-functionally and influence outcomes

  • Demonstrated ability to adapt to changing business priorities and a strong work ethic

The Ideal Qualifications

  • Undergraduate degree

  • Knowledge of MassMutual’s digital platform

  • Experience working with with MassMutual Financial Advisors

What to Expect as Part of MassMutual and the Team

  • Regular meetings with the Field Readiness, Strategy & Deployment Team

  • Focused one-on-one meetings with your manager

  • Access to mentorship opportunities

  • Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource Groups

  • Access to learning content on Degreed and other informational platforms

  • Your ethics and integrity will be valued by a company with a strong and stable ethical nosiness with industry leading pay and benefits

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MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.

If you need an accommodation to complete the application process, please contact us (talentacquisition@massmutual.com) and share the specifics of the assistance you need.

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