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South Middlesex Opportunity Council Emergency Food Pantry-Program Director in Springfield, Massachusetts

Open Pantry Community Services

Was founded as a private, nonprofit organization in Springfield, Massachusetts.


"We endeavor to provide meaningful services and processes, with humanity and dignity, which can assist people who are hungry, homeless, or disadvantaged to improve the quality of their lives."

We offer a competitive salary, excellent benefits package, and an exceptional time off program. We believe in the quality of life for all individuals including our employees.


The Program Director is responsible for managing the daily operations of the Emergency Food Pantry serving needy and disadvantaged people


  • Supervise program operations and service delivery

  • Supervise and evaluates program staff

  • Plan and develop program services according to community needs

  • Conduct monthly staff meetings

  • Participate in a program directors meeting

  • Prepare monthly program report for Advisory Board at the request of the director

  • Maintain monthly and annual statistical activity reports as requested by funding sources

  • Maintain quarterly statistical reports for Western Mass Food Bank

  • Maintain annual statistical and inventory reports for Federal Government for food allocations

  • Maintain monthly inventory and cost expenditures spreadsheets

  • Maintain and develop food drives resources

  • Maintain direct contact with guest population through problem-solving encounters and by acting as back-up for staff when necessary

  • Supervise SNAP benefit applications

  • Work with staff to provide guidance and ensure optimal delivery of services

  • Meet monthly with the director to review financial statements and discuss any programmatic concerns

  • Maintain budget ensuring that spending does not exceed allotted amounts

  • Interview and mediate with guests in problem-solving encounters

  • Attend regional meetings related to food insecurity issues in Western Mass

  • Membership on committees and boards that will generate resources and support for agency and programs

  • Seeks out professional enrichment programs/workshops for staff

  • Organize and schedule food drives

  • Training and tracking of community service volunteers through the Department of Transitional Assistance and the Courts.

  • Maintain positive media contacts

  • Speak at community events, schools and other functions on the issue of hunger

  • Arrange for cleaning, maintenance and repair of premises and equipment as needed

  • Manage the operational and fiscal activities of the program/department to include: staffing levels, budgets, and financial goals.

  • Recruit, manage, develop, and evaluate staff by providing timely mentoring, training, and performance management. Complete required paperwork in accordance with company policy.

  • Supervises all program staff and volunteers

  • Conducts annual job performance evaluations for all staff

  • Orients and arranges for training for all staff

  • Orients and arranges for training for all volunteers

  • Makes decisions on staff vacation requests and work hours

  • Arranges for adequate staffing to maintain program services

  • Engage all clients by understanding and addressing their needs whether within or outside the scope of work.

  • Attend & participate in team meetings as requested and communicate effectively with clients and staff in other areas.

  • Maintain confidentiality of client, employee, and agency information in accordance with federal and state laws and funder requirements.

  • Ensure compliance with program/department, agency and/or funder requirements, as well as, SMOC policies & procedures.

  • Other duties as assigned.


  • Bachelor Degree in related field preferred

  • Must have knowledge of food insecurity issues

  • Previous experience working with culturally diverse populations

  • Ability to work with other diverse populations (e.g. mentally ill, chemically dependent)

  • Knowledge of food safety regulations


  • Directly reports to OPCS Director.


As part of the responsibilities of this position, the EFP Program Director will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required.