MassMutual Financial Group Audio Visual Support Technician in Springfield, Massachusetts

Since 1851, MassMutual’s commitment has always been to help people protect their families, support their communities, and help one another. This is why we want to inspire people to Live Mutual. We’re people helping people.

A career with us means you will work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are the foundation of what makes MassMutual a strong, stable and ethical business. We seek and value unique and varied perspectives and experiences because we believe we are stronger when all voices are heard. We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans rely on each other.

Together, we’re stronger.

Description

​​

POSITION SUMMARY

We are looking to stand up an A/V practice focused on supporting 200+ conference rooms in Springfield Ma and Enfield Ct. The rooms are Microsoft Skype based systems and the position would include overall support and maintenance of the systems.

RESPONSIBILITIES

  • Video / Audio conference setup and support - Ensure all sites are connected on time and receiving / transmitting good audio / video.

  • Assist with support for video / audio conferencing problems. Investigate faults and recommend further actions to rectify.

  • Monitor Skype backend for meeting issues and provide regular reporting to customers and management

  • Telepresence support

  • General AV Meeting Room Support, AV equipment setup, support and operation.

  • Presentation / multi-media meeting room support, including duration support.

  • Assist with support for multi-media broadcasting.

  • Quick response to emergency / ad-hoc requests from the Helpdesk

  • Gathering and interpretation of technical requirements for events. Manage the process for quoting additional equipment and resources.

  • Technical setup and delivery of live events using in-house and hire equipment and working alongside on-site and cover support technicians.

  • Ensure event space is safe and hazard free and all cables are secured and tidy

  • Perform regular room walkthroughs and remediate issue found

State the minimum qualifications required to successfully perform the job. These are the qualifications that are necessary for someone to be considered for the position. Preferred qualifications will follow:

BASIC QUALIFICATIONS:

  • 4 years A/V or comparable technology experience

  • Experience working directly with customers

  • Good technical documentation skills

  • Troubleshooting skills

  • Authorized to work in the United States without sponsorship now or in the future

PREFERRED QUALIFICATIONS

  • Strong background in office 365 and Windows OS a plus

Ranked No. 93 in the annual FORTUNE ® 500 Ranking (FORTUNE ® Magazine, June 2018) and recognized as a World’s Most Ethical Company by Ethisphere, MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It’s more than our company structure – it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual.

CORE VALUES

Focus on the Customer: We understand our customers well and look for every opportunity to deliver an experience that is clear, easy, personal, human, empowering and trustworthy.

Act with Integrity: We deliver on our promises by being open, honest and humble and by adhering to the letter and spirit of applicable laws, rules, regulations and company policies.

Value People: We respect and learn from each other’s diverse backgrounds, experiences and ideas. We engage and develop people to their greatest potential.

Work Collaboratively: We work together to achieve results by actively listening, seeking, understanding and creating solutions as a unified team driving toward one company, one culture, one brand.

Achieve Results: We focus on winning by exceeding expectations and getting better – everyone, every day.

For more information, visit www.massmutual.com or find us on Facebook, Twitter, LinkedIn, YouTube, Google+, Instagram and Pinterest.

MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.

At MassMutual, we’re fostering an inclusive and dynamic environment where our employees are valued for who they are and can build successful careers. For us, diversity and inclusion is more than a goal, it’s the only way forward.

• 100% rating on the Human Rights Campaign Corporate Equality Index (2018)

• National Association for Female Executives Top Company for Executive Women (2018)

• Disability Equality Index® (DEI) Best Place to Work for Disability inclusion (2018)

• Working Mother Media 100 Best Company (2017)

• Military Friendly Employer (2018)