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EBSCO Information Services Sr Usage Product Manager in Remote, Massachusetts

EBSCO Information Services (EIS) provides a complete and optimized research solution comprised of e-journals, e-books, and research databases - all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EIS employs more than 2,700 people worldwide, most now working hybrid or remotely. We are the leader in our field due to our cutting-edge technology, forward-thinking philosophy, and outstanding team. EIS is a company that will motivate you, inspire you, and allow you to grow. Our mission is to transform lives by providing relevant and reliable information when, where, and how people need it. We are looking for bright and creative individuals whose unique differences will allow us to achieve this inclusive mission around the world.

EBSCO is seeking a driven and empathetic Product Manager to own and lead product usage management efforts enterprise-wide. Effective management of product usage is a key part of EBSCO’s mission to provide access to information for all users, when, how, and where they need it.

This is a high visibility, highly collaborative role working with many teams to foster usage awareness and practices in product development. Passion for data analysis is a must, as is deep knowledge of data analysis concepts, tools, and practices. The Usage Product Manager acts as a leader across the company, and collaborates closely with UX design, product, technology, and executive stakeholders.


Program Management

  • Track usage across EBSCO’s range of products

  • Maintain reports on product usage for executive stakeholders

  • Maintain customer-facing documentation on the state of usage of EBSCO’s products, with clear guidelines for customer interpretation

  • Assess usage data understanding and identify gaps across EBSCO’s teams; facilitate training where needed

  • Manage consumers of usage data (transaction logging) and coordinate usage audits

  • Oversee the quality of data; implementing governance over usage data management.

  • Champion security and privacy of usage data in collaboration with the governance council.

Product Management

  • Act as the voice of the customer for usage; motivate teams to keep usage in mind

  • Own the vision around usage data, and influence company strategy and executive stakeholders

  • Own and maintain a roadmap for usage-impacting enhancements

  • Work with other Product Managers, Designers, and Developers to define usage logging and reporting requirements and priorities

  • Work with sales and customer satisfaction teams to inform and support usage reporting strategy and market needs

  • Evangelize understanding of usage reporting and usage data, and conduct presentations internally and externally as needed

Subject Matter Expertise

  • Act as subject matter expert on usage reporting needs, analysis tools, and technical questions

  • Provide guidance and direction for usage reporting & analysis tools

Skills and competencies

  • Natural empathy and ability to understand and advocate for diverse perspectives

  • Ability to influence without authority and amplify the voice of the customer

  • Skilled at taking initiative and self-motivating; resilient

  • Ability to switch contexts with ease and to synthesize information across different areas

  • Ability to make judgment calls balancing business requirements and technical constraints

  • Fluency with software development concepts and ability to convey usage logging concepts to engineers

Who you are / Relevant Experience:

  • Interprets internal/external business challenges and recommends best practices to improve products, processes or services.

  • May lead functional teams or projects with moderate resource requirements, risk, and/or complexity.

  • Leads others to solve complex problems; uses sophisticated analytical thought to exercise judgment and identify innovative solutions.

  • Impacts the achievement of customer, operational, project, or service objectives; work is guided by functional policies.

  • Communicates difficult concepts and negotiates with others to adopt a different point of view.

  • Works independently, with guidance in only the most complex situations.

Required Experience:

  • 7+ years working in a Product Management, Product Owner, or Business Analyst capacity in a software delivery capacity OR equivalent experience.

  • 2+ years working in a lean-agile software development environment

  • Experience gathering, organizing, and evaluating information or data as input from stakeholders to determine requirements and specifications.

  • In-depth experience with data analysis tools such as Tableau

Preferred Experience:

  • Ability to effectively communicate and present ideas and concepts in a clear and concise manner that leads to decision and action. Excellent verbal, written, and presentation skills with the ability to communicate technical concepts to technical and non-technical professionals.

  • Demonstrates excellence at prioritizing tasks, and projects.

  • Able to continuously align expectations among technology groups and business owners.

  • Understanding of system and solution architect/engineering at a level to assist with decision-making and sequencing of key technological infrastructures that are needed to execute dependent user stories.

  • Analytic skills to help collect and analyze data with the goal of developing creative, rational solutions; willingness to get into the details and drive clarity from ambiguity.

Target Annual Compensation Range: $123,330 - 176,185 This Pay Target range includes a bonus target of 5% of the base salary.

The actual salary offer will carefully consider a wide range of factors including your skills, qualifications, education, training, and experience, as well as the position’s work location. EBSCO provides a generous benefits program including medical, dental, vision, life and disability insurance, flexible spending accounts, a retirement savings plan, paid parental leave, holidays and paid time off (PTO), as well as tuition reimbursement. View more about EBSCO’s benefits here:

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex, pregnancy status, age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment. We comply with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.