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State of Massachusetts Technical Writer in Quincy, Massachusetts

About MassDOT

The Massachusetts Department of Transportation (MassDOT) is responsible for developing, implementing, and coordinating transportation policies and projects for the Commonwealth of Massachusetts and to efficiently plan, design, construct, and maintain a safe statewide transportation system which effectively meets the transportation needs of the Commonwealth. MassDOT’s divisions include: Highway, Aeronautics, Registry, Rail & Transit and Programs &Planning. There are approximately 3,600 employees that work in the department. In addition, the Massachusetts Bay Transportation Authority (MBTA) and Regional Transit Authorities (RTA) are subject to oversight by MassDOT.

Position Summary

The Technical Writer will work under the direction of the Chief Compliance Officer and the Director of Policy and Risk and to analyze functions throughout the RMV for purposes of determining whether appropriate policies exist, use critical thinking skills to identify policy gaps, and utilize excellent writing skills to document and/or develop such policies and remediate policy gaps. The position will also be responsible for editing and maintaining policies and procedures for all RMV functional areas, working with business partners to write new documentation, perform periodic content reviews of existing documentation to ensure relevancy and accuracy, and secure appropriate approvals prior to publishing to internal repository and distributing to appropriate employees.

The Technical Writer will analyze RMV functions to determine whether appropriate policies exist, use critical thinking skills to identify policy gaps, and utilize writing skills to document and/or develop such policies and remediate gaps. The incumbent will be responsible for editing and maintaining policies and procedures for functional areas, working with business partners to write new documentation, perform periodic content reviews to ensure relevancy and accuracy, and secure appropriate approvals prior to publishing to internal repository and distributing to appropriate employees.

Major Responsibility Areas

Meet with business partners to determine what written policies and procedures exist in each department, review those policies to determine alignment with business practices, and revise written policies and procedures where gaps exist;

Draft written policies and procedures where none exist, aligning the written draft with practical applications;

Lead document reviews and obtain the appropriate approvals for revisions;

Maintain consistent template formatting, version control and terminology across all documentation;

Assist in updating and maintaining the inventory and repository for all policies and procedures and related content;

Develop familiarity with laws and regulations affecting the RMV to ensure policies are in compliance with said laws and regulations, as applicable;

Other duties as assigned.

Preferred Qualifications

Ability to understand and discern the steps of a process or procedure and reduce that to writing

Exceptional writing, editing and proofreading skills, and a strong attention to detail

Solid working knowledge of MS Office applications, including Word and PowerPoint

Ability to work independently and as part of a small team

Experience with a document repository system

Strong organization and time management skills

If you have any questions regarding this position, please contact the Human Resources Specialist, Robin Burke, at 857-368-8524.

First consideration will be given to those applicants that apply within the first 14 days.

Minimum Entrance Requirements:

Applicants must have at least (A) three years of full-time, or equivalent part-time, professional experience in work simplification, management analysis, program analysis, methods analysis, economic analysis, fiscal analysis, financial analysis, budget analysis or in program administration or program management or (B) any equivalent combination of the required experience and the substitutions below.

Substitutions:

I. A Bachelor's degree with a major in business administration, business management, public administration, industrial engineering or industrial management may be substituted for a maximum of two years of the required experience.*

II. A Graduate degree with a major in business administration, business management, public administration, industrial engineering or industrial management may be substituted for the required experience.*

III. A Bachelor's degree or higher degree with a major other than in business administration, business management, public administration, industrial engineering or industrial management may be substituted for a maximum of one year of the required experience.*

*Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

All job applications must be submitted online through MassCareers to be considered. If you need an accommodation to complete the application electronically, please contact the Interim ADA Coordinator, Derrick Mann, at 857-368-8541.

An Equal Opportunity/Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

Job: *Administrative Services

Organization: *Massachusetts Department of Transportation

Title: Technical Writer

Location: Massachusetts-Quincy - 25 Newport Ave Ext

Requisition ID: 19000982

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