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Robert Half Technical Writer (IT) - Advanced in Quincy, Massachusetts


We are in search of a Tech Writer based in Quincy, Massachusetts. The role primarily revolves around working closely with system analysts and programmers to write and edit program documentation, user manuals, training courses, and procedures. This is a contract position in the telecom industry that requires a blend of technical acumen and communication skills.


• Directly collaborate with system analysts and programmers to create and revise program and system documentation

• Develop user manuals, training courses, and procedures that are easy to comprehend

• Conduct detailed research about the product through interviewing subject matter experts, reviewing existing documentation, and utilizing the application

• Author end-user documentation, ensuring its accuracy and comprehensibility

• Edit documentation projects, including copy pre-press and accuracy editing

• Develop a communication strategy for the team to ensure efficient information flow

• Implement process engineering and re-engineering to maintain a documentation hub for new releases, reviews, and periodic refresh

• Utilize tools like SharePoint, Jira, Confluence, and MS Office 365 applications including MS Teams for efficient documentation and communication

• Collaborate effectively with key stakeholders and cross-functional teams to achieve documentation objectives

• Stay updated on latest tools and technologies and implement them as required.

Requirements • Demonstrated competence in quality assurance methodologies and best practices

• Exceptional communication skills for effective collaboration with stakeholders

• Proficiency in documentation, procedures, and research

• Knowledge of production and engineering principles

• Ability to conduct interviews and editing tasks efficiently

• Familiarity with JIRA, MS Office 365, Microsoft Teams, and SharePoint Administration

• Experience with release process management

• Ability to facilitate and conduct training courses

• Proficient in using Confluence for technical documentation

• Ability to work with subject matter experts and pre-press teams

• Experience in developing communication strategies

• Ability to create user manuals and user documentation

• Skills in re-engineering processes for efficiency and effectiveness

• Proven track record of collaboration and stakeholder management. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit for more information.

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